Kingston Propane
187 Summer St., Cranberry Crossing Mall
KingstonMA
Payment Methods: Visa, MasterCard, American Express, Discover
Open
- Sunday
- Open All Day
- Monday
- Open All Day
- Tuesday
- Open All Day
- Wednesday
- Open All Day
- Thursday
- Open All Day
- Friday
- Open All Day
- Saturday
- Open All Day
- Average Rating
- Total Reviews
- (2)
Recommended
0
Not Recommended
0
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Member Reviews
These people don't want your business:
moved into a house with an existing tank. Nothing but problems since day 1- and they act like I'm lucky to have them as a service- totally clueless customer service- Matt In Cohasset, MA
Horrrible & Unprofessional:
Do yourself a favor and do not give this company any of your time or business.
Customer Service - there is no customer service at this company. They have some rude, uninformed, uneducated, ill-mannered women that answer the phone that seem to hate their jobs. When you call they struggle to pul;l up your account even if you have the account number ready. They struggle getting you an appointment. On Monday I called and I was told 3-5 days. On friday I called and the women said Saturday (5th day). I waited all day and no gas delivery. Today I called, Monday and Cindy gave me attitude and said it could be up to 15 days. Then she informed me that when they say, the ticket is open and you are scheduled for delivery on Sat it doesn't actually mean Saturday. Oh, it gets even better...I then ask Cindy when I can expect to get gas, she said tomorrow - Tuesday (day 8). I said is that a date I can actually rely on? She said she would leave a note. Can I count on that Cindy? "Like I said, I will leave a note." Oh, thanks for the attitude, how professional.
Then I asked Cindy for her manager's name, with hesitation she gives it to me. Then I asked for a phone number, she doesn;t have one. Then I asked for an e-mail. Cindy said she doesn't know it. WOW!! Did this just happen?
Reliability - Zero. Beside this particular incident. I had another in which I signed up for automatic deleviery 2 times. I requested the application. They mailed it to me. I completed the form and mailed it back. I confirmed they received it and then I ran out of gas. I called and we did the process all over again. I ran out of gas again and called. I spioke to a woman and she told me, that my tank wasn't big enough for automatic delivery. Oh, well thank you. I wish someone could have told me that sooner or denied me sooner.
Do not waste your time. There are many other companies to choose from. You are better off trying your luck with another company rather than spend the time needed to deal with these unprofessional people and the inconveniences they create.
Customer Service - there is no customer service at this company. They have some rude, uninformed, uneducated, ill-mannered women that answer the phone that seem to hate their jobs. When you call they struggle to pul;l up your account even if you have the account number ready. They struggle getting you an appointment. On Monday I called and I was told 3-5 days. On friday I called and the women said Saturday (5th day). I waited all day and no gas delivery. Today I called, Monday and Cindy gave me attitude and said it could be up to 15 days. Then she informed me that when they say, the ticket is open and you are scheduled for delivery on Sat it doesn't actually mean Saturday. Oh, it gets even better...I then ask Cindy when I can expect to get gas, she said tomorrow - Tuesday (day 8). I said is that a date I can actually rely on? She said she would leave a note. Can I count on that Cindy? "Like I said, I will leave a note." Oh, thanks for the attitude, how professional.
Then I asked Cindy for her manager's name, with hesitation she gives it to me. Then I asked for a phone number, she doesn;t have one. Then I asked for an e-mail. Cindy said she doesn't know it. WOW!! Did this just happen?
Reliability - Zero. Beside this particular incident. I had another in which I signed up for automatic deleviery 2 times. I requested the application. They mailed it to me. I completed the form and mailed it back. I confirmed they received it and then I ran out of gas. I called and we did the process all over again. I ran out of gas again and called. I spioke to a woman and she told me, that my tank wasn't big enough for automatic delivery. Oh, well thank you. I wish someone could have told me that sooner or denied me sooner.
Do not waste your time. There are many other companies to choose from. You are better off trying your luck with another company rather than spend the time needed to deal with these unprofessional people and the inconveniences they create.
Information from the business
We are dedicated to providing safe and dependable propane service to you and your family or business. We scheduled full time local delivery drivers year round to reassure that the customer will always get fast and dependable service. Our professional service crew includes technicians specializing in propane tank installations, leak checks and converting your home appliance to propane. You can...
