Koeppel Mazda
5701 Northern Blvd
WoodsideNY11377
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Description
Visit Koeppel Mazda to experience our large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Woodside, this Mazda dealership is located at 57-01 Northern Blvd..
Member Reviews
I Will Think Twice the Next Time About Getting a New Car in This Dealership:
I bought a brand new 2008 Mazda CX-7 from this dealer and gave them a week to prep the car. I picked up the car on a Friday(11/30/07)evening. When I got there to inspect my car, I found the following Q&A items 1.) missing antenna (thanks to my brother-in-law who noticed it) 2.) missing valve on one of the tires 3.) air bag on passenger signal light stating air bag is not on 4.) scratch on the side and two dents on the bumper 5.) salesman drop one of the keys on the concrete floor 6.) clock time setting is incorrect 7.) salesman told me that the car is 20 miles on Sunday (11/25/07). When I picked up the car on that Friday evening, it had about 57 miles. I had to wait for a while because the salesman was delivering another Mazda car to another customer. I was right on time to pick up the car but I also had to deal with the finance dept. Overall, I must have been at the Mazda dealer for over 3 hours (including my poor brother-in-law who drove me there). Imagine if I bought the extended warranty with this kind of lousy service? Imagine if I bought the deluxe and expensive CX-9 to expect this kind of lousy service?
The sales manager wrote up a service form to fix the following items. I bought the car for service on Monday (12/3/07). I decided to buy a trailer hitch so I can rack the bikes in the back of the car. I called the sales manager to see if he can give me a break and waive the labor fee as option because of the quality assurance on their part. The sales manager never returned my call. The car was in the shop from 12/3/07 to 12/7/07. I spoke to the service advisor, "Why does it take so long to install the trailer hitch?" He told me that there is a mechanic who specialized in installing the hitch or maybe their mechanics do not have the experience to install it since there are not many requests. I have to pay $300.00 for the installation and did not get a break.
The saga continues. I drove my car back home and when I fold the key that was originally in the shop, there was a wire sticking out. I tried to press the button and the key would not come out. I called up the service advisor and told him there is a problem with the key. He told me to bring it in so he can check it out. I didn't have time and finally brought the key back to the service on Friday (1/11/08). The service manager and service advisor checked it out and said the key is broken. The service manager said I must have crank it too hard. Why would I do that since it is a brand new car? I thought about it. Either the salesman who dropped the key on the concrete floor on Friday (11/30/07) or the mechanic who worked on my car.
I was in the shop from morning through the afternoon because their computer system was down and the service advisor could not write up a ticket. The service advisor said I need to leave my car at the shop because the key need to be probed. Because I needed the car on Friday (1/11/08), I brought the key back on Monday (1/14/08). When I went to pick up my car on Tuesday (1/15/08), the service manager told me there was a problem. The shop had to wait for a part and is waiting for shipment. I wish he had the courtesy to give me a call that the car is not ready so I don't have to make a trip to service shop. At this point, I was boiling but could not do anything.
* I notice that in this dealership, the salesman, sales manager, service advisor and service manager do no believe in calling back their customer. I'm not sure if they are short of resources. The salesman and service advisor are down to earth and nice to talk to but the quality assurance does not cut it. That's why the manager gets pay the big bucks. When I look at the mechanics, they don't look too professional. I'm not sure how they can continue to operate this way? I am not satisfied from the sales to the finance to the service. I love my Mazda CX-7 but with this kind of service, I may go with another brand in the future. My neighbor who bought a Mazda 3 from the same dealership said the same thing about the service. My friend has a Portege and said the Mazda service is bad in Union, NJ Route 22).
* When I order options from the parts dept. I notice that their Mazda Master Certification last dated 12/5/06 Master Parts Center Person and dated 10/27/06 Master Parts Manager. I would be embarrased to put this on the wall for not being up-to-date.
* I bought a 1998 Nissan Maxima from Koeppel Nissan and had no problem with their service. They would always call me back when the car is ready. Why can't Koeppel Mazda do that since they are both Koeppel?
1/14/08 - I brought my Mazda in to fix one of the defective car key. It has been in the shop since Monday. I am shocked that the service manager called me on Wednesday. He told me the mechanic is having a problem programming the key. They have to wait for a part from Mazda corp. I called him up just to make sure the original key works and he told me that they have a bad batch. I called back on Thursday (1/17/08) and he told me the key is still not ready. They will replace the key with a different type. At this point, I don't know who to believe. I wonder if the mechanic in that shop are incompetent. I have to wait and see what is the status on Friday (1/18/08).
I called up on Friday morning (1/18/08) and spoke to the service manager. He said the key is ready. When I went to pick up my car, the receptionist asks me how is the service. I said it is terrible and I want to talk to Mr. Koeppel. She told me to talk to the service manager and when I met him, I gave him a laundry list when I pick up the car. He totally agrees with me about the complaint and that the key situation is beyond his control because he had to wait for the part from Mazda corporate headquarters and has nothing to do with the service. I told him I am a very patient person but I bought a brand new car. The service manager told me that when I will have my first oil change, he will wash down my car. I will wait and see. And one more thing, it was too good to be true. I have to call on Friday morning to check the status on my car.
The sales manager wrote up a service form to fix the following items. I bought the car for service on Monday (12/3/07). I decided to buy a trailer hitch so I can rack the bikes in the back of the car. I called the sales manager to see if he can give me a break and waive the labor fee as option because of the quality assurance on their part. The sales manager never returned my call. The car was in the shop from 12/3/07 to 12/7/07. I spoke to the service advisor, "Why does it take so long to install the trailer hitch?" He told me that there is a mechanic who specialized in installing the hitch or maybe their mechanics do not have the experience to install it since there are not many requests. I have to pay $300.00 for the installation and did not get a break.
The saga continues. I drove my car back home and when I fold the key that was originally in the shop, there was a wire sticking out. I tried to press the button and the key would not come out. I called up the service advisor and told him there is a problem with the key. He told me to bring it in so he can check it out. I didn't have time and finally brought the key back to the service on Friday (1/11/08). The service manager and service advisor checked it out and said the key is broken. The service manager said I must have crank it too hard. Why would I do that since it is a brand new car? I thought about it. Either the salesman who dropped the key on the concrete floor on Friday (11/30/07) or the mechanic who worked on my car.
I was in the shop from morning through the afternoon because their computer system was down and the service advisor could not write up a ticket. The service advisor said I need to leave my car at the shop because the key need to be probed. Because I needed the car on Friday (1/11/08), I brought the key back on Monday (1/14/08). When I went to pick up my car on Tuesday (1/15/08), the service manager told me there was a problem. The shop had to wait for a part and is waiting for shipment. I wish he had the courtesy to give me a call that the car is not ready so I don't have to make a trip to service shop. At this point, I was boiling but could not do anything.
* I notice that in this dealership, the salesman, sales manager, service advisor and service manager do no believe in calling back their customer. I'm not sure if they are short of resources. The salesman and service advisor are down to earth and nice to talk to but the quality assurance does not cut it. That's why the manager gets pay the big bucks. When I look at the mechanics, they don't look too professional. I'm not sure how they can continue to operate this way? I am not satisfied from the sales to the finance to the service. I love my Mazda CX-7 but with this kind of service, I may go with another brand in the future. My neighbor who bought a Mazda 3 from the same dealership said the same thing about the service. My friend has a Portege and said the Mazda service is bad in Union, NJ Route 22).
* When I order options from the parts dept. I notice that their Mazda Master Certification last dated 12/5/06 Master Parts Center Person and dated 10/27/06 Master Parts Manager. I would be embarrased to put this on the wall for not being up-to-date.
* I bought a 1998 Nissan Maxima from Koeppel Nissan and had no problem with their service. They would always call me back when the car is ready. Why can't Koeppel Mazda do that since they are both Koeppel?
1/14/08 - I brought my Mazda in to fix one of the defective car key. It has been in the shop since Monday. I am shocked that the service manager called me on Wednesday. He told me the mechanic is having a problem programming the key. They have to wait for a part from Mazda corp. I called him up just to make sure the original key works and he told me that they have a bad batch. I called back on Thursday (1/17/08) and he told me the key is still not ready. They will replace the key with a different type. At this point, I don't know who to believe. I wonder if the mechanic in that shop are incompetent. I have to wait and see what is the status on Friday (1/18/08).
I called up on Friday morning (1/18/08) and spoke to the service manager. He said the key is ready. When I went to pick up my car, the receptionist asks me how is the service. I said it is terrible and I want to talk to Mr. Koeppel. She told me to talk to the service manager and when I met him, I gave him a laundry list when I pick up the car. He totally agrees with me about the complaint and that the key situation is beyond his control because he had to wait for the part from Mazda corporate headquarters and has nothing to do with the service. I told him I am a very patient person but I bought a brand new car. The service manager told me that when I will have my first oil change, he will wash down my car. I will wait and see. And one more thing, it was too good to be true. I have to call on Friday morning to check the status on my car.
Information from the business
Welcome to NY Koeppel Mazda authorized dealer of new & pre-owned cars, trucks, vans and suvs. Serving Long Island Queens & Woodside New York.
Koeppel Mazda is your local Woodside new and used Mazda Dealership, conveniently located for buyers from New York, Brooklyn and Manhattan, and NYC. Come visit us today for prices and service you won’t believe.
