Larchmere Imports, Inc.
12311 Larchmere Blvd
ClevelandOH44120
Payment Methods: Visa, MasterCard, American Express, Discover, Cash
Open
- Sunday
- Closed
- Monday
- 9:00am-7:00pm
- Tuesday
- 8:00am-6:00pm
- Wednesday
- 8:00am-6:00pm
- Thursday
- 8:00am-6:00pm
- Friday
- 7:00am-5:00pm
- Saturday
- Closed
- Average Rating
- Total Reviews
- (127)
Recommended
1
Not Recommended
0
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Description
Larchmere Imports is dedicated to providing unmatched customer service, uncompromising quality and exceptional care for you. Our mission is to provide Professional, knowledgeable, honest repair and service. We are a Bosch-certified service center, staffed by senior ASE certified technicians using the latest in equipment. We will instill trust in our services and make them as pleasant and...
Member Reviews
Don't go here, not worth it:
Bottom line, I feel I was wronged and lost money working with Larchmere and would not recommend them to anyone. I had to return to another autobody shop within two weeks because of poor and incomplete service.
The staff is very friendly, but I judge a business by how it responds to adversity and difficult situations. Below is my experience:
Background: My car would not start. It appeared to me to be a battery issue resulting from me removing a speaker in my car. They diagnosed the issue as a crank problem and were able to get the car to start. It turned out my speaker was on the same fuse as my transmission and it had blown. They identified a handful of other issues that needed to be addressed. They complete the work (so I thought).
Aftermath Issue 1: When the work was completed, I found they had accidentally removed my bluetooth speaker system. Jacob (the face to the customer) told me to bring it in, but said they wouldn't waive the cost of the repair, even though this was not something I had requested. He stated that the maintenance order told mechanics to remove all aftermarket audio parts, which it must have, but the maintenance order was written by him and not based on my instruction -- I only instructed the removal of my subwoofer system wires. While the mistake was on his end, his holier than thou mentality made him unwilling to recognize his fault or rectify his wrong. It would have been easy to waive the cost and make the repair at no charge due to the mistake and try to build a customer-first brand, but alas.
Aftermath Issue 2: The initial problem, my car not starting, repeated 10 days later later due to a dead battery. While they were right in correcting the fuse / transmission issues, they failed to recognize the need to replace my battery, even though this was my initial request. They told me I needed to bring it in at a charge of $80 to identify any broader issues and that a battery would cost $500+. Breaking down the main issues:
1. I had already requested them to replace my battery and they told me it was fine. It was not fine.
2. Charging me a fee to have the problem identified, following spending ~$2k 10 days prior and after having already screwing me over on the bluetooth issue.
3. Suggesting a $500 battery for a 10-year old modest Audi A4 with 130k miles was appropriate. That is just an unprecedented level of greed. I mean the hubris! How is this helping the customer, I had already told him that I was only planning on driving this vehicle for a few more years before I'd trade it in. The factory installed battery that lasted me over 10-years costs a fraction of this.
In conclusion, sub-par work, excessive greed, and an inability to take ownership of mistakes has made it impossible for me to work, or suggest others to work, with them in the future. They put on a nice facade but in reality they lack professionalism or accountability when rubber hits the road.
The staff is very friendly, but I judge a business by how it responds to adversity and difficult situations. Below is my experience:
Background: My car would not start. It appeared to me to be a battery issue resulting from me removing a speaker in my car. They diagnosed the issue as a crank problem and were able to get the car to start. It turned out my speaker was on the same fuse as my transmission and it had blown. They identified a handful of other issues that needed to be addressed. They complete the work (so I thought).
Aftermath Issue 1: When the work was completed, I found they had accidentally removed my bluetooth speaker system. Jacob (the face to the customer) told me to bring it in, but said they wouldn't waive the cost of the repair, even though this was not something I had requested. He stated that the maintenance order told mechanics to remove all aftermarket audio parts, which it must have, but the maintenance order was written by him and not based on my instruction -- I only instructed the removal of my subwoofer system wires. While the mistake was on his end, his holier than thou mentality made him unwilling to recognize his fault or rectify his wrong. It would have been easy to waive the cost and make the repair at no charge due to the mistake and try to build a customer-first brand, but alas.
Aftermath Issue 2: The initial problem, my car not starting, repeated 10 days later later due to a dead battery. While they were right in correcting the fuse / transmission issues, they failed to recognize the need to replace my battery, even though this was my initial request. They told me I needed to bring it in at a charge of $80 to identify any broader issues and that a battery would cost $500+. Breaking down the main issues:
1. I had already requested them to replace my battery and they told me it was fine. It was not fine.
2. Charging me a fee to have the problem identified, following spending ~$2k 10 days prior and after having already screwing me over on the bluetooth issue.
3. Suggesting a $500 battery for a 10-year old modest Audi A4 with 130k miles was appropriate. That is just an unprecedented level of greed. I mean the hubris! How is this helping the customer, I had already told him that I was only planning on driving this vehicle for a few more years before I'd trade it in. The factory installed battery that lasted me over 10-years costs a fraction of this.
In conclusion, sub-par work, excessive greed, and an inability to take ownership of mistakes has made it impossible for me to work, or suggest others to work, with them in the future. They put on a nice facade but in reality they lack professionalism or accountability when rubber hits the road.
Great experience:
My experience with this shop has been nothing but positive. I've had my BMW and Volvo serviced here for years. The quality of work is exceptional. The technicians have pointed out deficiencies in the repair work done by other BMW shops and corrected them at reasonable or no cost.
I would highly recommend Larchmere Imports for the knowledge and expertise of their technicians and staff.
I would highly recommend Larchmere Imports for the knowledge and expertise of their technicians and staff.
Information from the business
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BMW Repair Shop
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Larchmere Imports has the experience and knowledge to fix your car, and get it right the first time. We are conveniently located near Shaker Square, University Circle, University Hospitals and the Cleveland...
Larchmere Imports has the experience and knowledge to fix your car, and get it right the first time. We are conveniently located near Shaker Square, University Circle, University Hospitals and the Cleveland...
Larchmere Imports has dedicated themselves to providing Cleveland and surrounding areas with the highest quality and most professional service for your European or exotic vehicle. With over 35 years experience, we have established a reputation of honesty with fair, pricing and high-quality service. We stand behind our work and pride ourselves on surpassing our customers expectations. If you are...
