Laughlin Collision Svc & Sales

At Laughlin you will find a full service collision repair service that has been in business for over 45 years. We proudly serve Erie county providing towing, safe storage, courteous communication and most of all professional, quality repair. Our I-CAR & ASE certified technicians can handle all of your vehicle repair needs from frame to AC charging. Your total satisfaction is our goal as we...

I recommend to stay away. I have done business with Laughlin Collision Service. I have purchased a car from them, as they are not only a collision center but also a dealer. They purchase used cars, repair, and sell them. So, I have purchased a car, I was assured that everything was ok with it, that everything was taken care of by them or other shops they work with. I opened the hood and started the car - 5sec later anti-freeze was spraying out of one of the tubes. They fixed it right away on the spot. I took it for a test drive and it did sound a little weird but we stopped at the local mechanic (their friend) and he said it sounds ok. We finalized a transaction. 10 miles later, on my way home, the "check engine" light showed on the dashboard together with "limited performance" message. I called them right away and said I'm on my way back. They checked it with their scanner, said that 2 codes found on the scanner mean probably something minor. They did reset the code and reconnected the scanner, now it showed about 8 codes. We went to a local mechanic as he had more professional scanner. He said it's something about computer failing, lean banks, and transmission. I was really in a bad situation as I just purchased this car and had to drive almost 500 miles back (it was pretty unique car, this was the year and model I liked). After a conversation on what to do next (as I was ready to return it on the spot) I was promised that they will reimburse me for whatever is required to have the car fixed for up to $1,000 and the remaining balance we will split in half and I had 30 days to do so. In those 30 days it was all a nightmare, I had to get a rental to have a car, pay for multiple mechanics to diagnose the problem. I paid a total of almost $2,700 plus another couple of hundreds on rental. 2 days before the end of our 30 day agreement I sent them an email of what needs to be done and how much it costs and wanted to ask them for their opinion (i.e. if I should do it). I was not 100% sure, as it was a lot of money and just because this is their industry as that's what they do for a living I was expecting them to advise me. Also, I wanted to get their feedback before making a final decision, as again, it was a lot of money and their responsibility, so if they had another idea on how to get it fixed it would be a win win situation, as they would save on the reimbursement fees and I would have the car fixed. However, they DID NOT respond to my email at all. They looked at the email multiple times (I know, as I use email tracking software with my clients so it shows me exactly # of opens together with location and device) but decided not to respond and wait for 30 day time period of our agreement to expire. Not hearing back from them, I decided to have it fixed (still in our 30 day period). A day after I sent them all receipts and amounts. I received text message that they will reimburse me only for $515.50 - which is the amount I paid to the first mechanic, as I did not provide them info on time.

Also, they are selling auto warranty telling that even if you have a problem that exists now, the warranty company should take care of it - really not trustworthy.

Please trust me, stay away. I'm in the middle of discussion this with two law offices and I consider a law suit.

It's too bad that there are places that change someone's dream about owning a specific car into a nightmare.

I hope this review will help you make a decision and save you the headache.

At Laughlin you will find a full service collision repair service that has been in business for over 45 years. We proudly serve Erie county providing towing, safe storage, courteous communication and most of all professional, quality repair. Our I-CAR & ASE certified technicians can handle all of your vehicle repair needs from frame to AC charging. Your total satisfaction is our goal as we...

We are the full service collison repair service for over 45+ years providing towing, safe storage, courteous communication and most of all professional, quality repair.
Every employee is dedicated to customer satisfaction...your satisfaction! We make sure you get full satisfaction by giving Free estimates and a LIFETIME WARRANTY on collision repairs. NO gimmicks....NO surprises!
We do...

Laughlin Collision Service located at 8355 Edinboro Road in Erie, PA services vehicles for Collision Repair. Call (814) 476-1618 to book an appointment or to hear more about the services of Laughlin Collision Service.