Terrible after-sale customer service & warranty:
We bought our first sectional for $6,000 and the leather was over-stretched, and the color faded within the first month. We bought the warranty so they recovered the cushions and fixed the stretched leather and we were happy so we bought our second sectional a year later for $5,500 with different leather. The first sectional continued to have a color fading issue and our cushions were covered 3 more times over 3 years. The second sectional has always been perfect and looks brand new to this day. We feel that the leather on the first sectional is defective but The Luxury of Leather will not replace the existing leather with a new leather and have only offered to recover the cushions with leather that is a 'close' match to the leather that is on the body of the sectional. We've contacted the Better Business Bureau but still can't get the Luxury of Leather to fix the sectional properly. We have a warranty that is basically useless. I can't even get a call back from the owner and the rep that is working with us left us a message saying that he "is doing us a favor" by offering to even recover the cushions. I will NEVER buy from them again.
by Karen Foley on December 07, 2007