Great!:
This is both a positive review for Mainline Security and a negative review for OnGuard bicycle locks.
I have a new bike and made the mistake of selecting an OnGuard Bulldog ATB 5011 U-Lock (instead of, say, a Kryptonite).
After locking my bike to a bike rack in front of the 24 Hour Fitness in Potrero Center, I came out after my workout and attempted to unlock it. No go. The key turned 90 degrees, but no further.
I tried for 20 minutes, to no avail. I then went to my office across the street and returned to the bike rack two more times during the day, heeding advice I had read on and from OnGuard itself (I spoke with customer service).
"Tap it with a hammer," "Tap while turning the key," "Push the lock back the other way" -- nothing worked.
Another gym member told me his bike was stolen from that bike rack just yesterday, so I did not want to leave the bike overnight while I figured out what to do next.
I called Mainline Security. Terry sent John over, and John showed up 15 minutes later. He took a look, plugged his electric saw into his truck and went to work.
Ten minutes later, the bike was free and I was stuck with the corpse of an inferior bike lock.
Mainline charged me $103 for the service, which I was happy to pay because OnGuard said it would reimburse me up to $100 and because of my fear of leaving the bike there overnight.
Three lessons:
1. Don't use an OnGuard bike lock.
2. Be careful parking your bike in front of the Potrero Center 24 Hour Fitness.
3. Mainline Security rocks!
by Breadman on March 20, 2011