Great at getting you to sign up, support... not so much...:
Joe is nice, but completely overwhelmed. He insists on doing everything himself, you walk in, you will be waiting for him (for a WHILE), and you can't make an appointment. Changes to policies are difficult, he never puts things in writing, he dragged my Dad (who is 81) along for 6 months to cancel a policy after selling his house, kept on saying, do this, give me that, and then a month later saying I needed to give him something else.
by MJF on May 13, 2014