Metropolitan Surgery Ctr
433 Hackensack Ave
HackensackNJ07601
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Description
Metropolitan Surgery Center practices at 433 Hackensack Avenue, Hackensack, NJ 07601
Member Reviews
Improper IV hurts more than the surgery itself:
Staff were very nice but the nurse unfortunately was not proficient in hooking up an IV line. Her repeated attempts left me with a swollen wrist for almost a week and limited range of movement in the area. The area from the failed IV hurts more than the surgery incision I had on the other arm. Seriously. Stay away from this place if you can.
Not sure what the other commenter is talking about:
I came to this facility to have surgery on my leg. When I got there, it was evident that I had come on a day where they were taking care of mostly younger children. At the time, I was around 16 or 17 give or take so although I wasn't very old, I was far older than the four and five-year-olds that sat in the waiting room with me. I went into the room that they have set up for patients before walking them into the operating rooms and saw three other younger children waiting. Yes, some of them looked frightened to be there, but the staff was more than willing to be as kind and hospitable as possible to both the child AND the parent that was with them.
Now, I have some experience in volunteering and working in these surgical centers and I can tell you that if the staff seems at all distant with the patient or the parent accompanying them, it's because the facility is very busy and they cannot take the time to roll out a red carpet and set up a palanquin ride for every patient that walks in. On the contrary, the staff is doing everything they possibly can to be as quick and efficient as possible so they could finish up the 25-30+ cases each childcare day and go home because they have their own families that they need to take care of as well.
As for the other commenter's remark about their "child not being allowed to cry here", while I cannot say that their account is invalid as I was not present to witness the encounter between their child and the staff, what I CAN say is that the staff was really nice and hospitable to me while I was there. I even watched the nurses in the waiting room give toys and coloring books to the children before they went into surgery. A surgical center is not a daycare by any means, but these people were nice enough to provide the children with something to take their minds off of what they had come in for. I think that deserves merit, not downcasting!
Oh, and I could also provide a reason why children over the age of 9 or 10 would probably not be accompanied by their parents into the operating room: if the child already has an I.V. (or a drip) in, it is quicker and easier for the staff to bring the patient back alone. Because they already have the I.V. in, it alludes to the fact that the child is mature enough to proceed without a guardian. When it comes to parents accompanying their child into the operating room, there are several different things that the staff will have to worry about regardless of age. First of all, once in the operating room, the child will be made to lay down on the table in an unfamiliar room filled with unfamiliar people. While this may be scary, it is far less frightening than having the parent walk in with the child, only to have the parent escorted out when the child sets up on the table. In some ways, this DOES increase anxiety. In both the patient AND the parent. Once that familiar face is gone from the room, the child will begin to panic. That is why it is better for the parent to stay behind. It would be quicker, having the child depart from their parent and one of the staff telling them that they will see their parent again once their procedure is over. Secondly, the staff will not have to worry about just one client but TWO when the parent comes along. When the parent is escorted from the operating room, a nurse- who could be using their time optimally to quicken the rate of the procedures being done or taking care of new patients that are being set up- is now tasked with bringing the parent back to the first waiting room and setting them up there.
In any case, my experience here was quick, efficient, and if I ever need to have a short procedure done again, I will definitely come back here for it because the people were excellent to me and respected me as both an individual and a patient. Oh, and the staff there are human beings that know the difference between right and wrong so I believe that they wouldn't verbally abuse anyone regardless if they were a patient or not.
Now, I have some experience in volunteering and working in these surgical centers and I can tell you that if the staff seems at all distant with the patient or the parent accompanying them, it's because the facility is very busy and they cannot take the time to roll out a red carpet and set up a palanquin ride for every patient that walks in. On the contrary, the staff is doing everything they possibly can to be as quick and efficient as possible so they could finish up the 25-30+ cases each childcare day and go home because they have their own families that they need to take care of as well.
As for the other commenter's remark about their "child not being allowed to cry here", while I cannot say that their account is invalid as I was not present to witness the encounter between their child and the staff, what I CAN say is that the staff was really nice and hospitable to me while I was there. I even watched the nurses in the waiting room give toys and coloring books to the children before they went into surgery. A surgical center is not a daycare by any means, but these people were nice enough to provide the children with something to take their minds off of what they had come in for. I think that deserves merit, not downcasting!
Oh, and I could also provide a reason why children over the age of 9 or 10 would probably not be accompanied by their parents into the operating room: if the child already has an I.V. (or a drip) in, it is quicker and easier for the staff to bring the patient back alone. Because they already have the I.V. in, it alludes to the fact that the child is mature enough to proceed without a guardian. When it comes to parents accompanying their child into the operating room, there are several different things that the staff will have to worry about regardless of age. First of all, once in the operating room, the child will be made to lay down on the table in an unfamiliar room filled with unfamiliar people. While this may be scary, it is far less frightening than having the parent walk in with the child, only to have the parent escorted out when the child sets up on the table. In some ways, this DOES increase anxiety. In both the patient AND the parent. Once that familiar face is gone from the room, the child will begin to panic. That is why it is better for the parent to stay behind. It would be quicker, having the child depart from their parent and one of the staff telling them that they will see their parent again once their procedure is over. Secondly, the staff will not have to worry about just one client but TWO when the parent comes along. When the parent is escorted from the operating room, a nurse- who could be using their time optimally to quicken the rate of the procedures being done or taking care of new patients that are being set up- is now tasked with bringing the parent back to the first waiting room and setting them up there.
In any case, my experience here was quick, efficient, and if I ever need to have a short procedure done again, I will definitely come back here for it because the people were excellent to me and respected me as both an individual and a patient. Oh, and the staff there are human beings that know the difference between right and wrong so I believe that they wouldn't verbally abuse anyone regardless if they were a patient or not.
kid come here to cry:
1 star is far more than this facility deserves. Our daughter needed her tonsils removed and was nervous about the procedure.
Telling our daughter that "we are not allowed to cry here" did not help...
The nurses and anesthesiologist were absolutely disgusting, cold, and heartless. My 12 year old daughter was nervous and wanted my wife to walk her into the OR which they would not allow.
Then the staff warned us that they would cancel the surgery if she didnt go into the OR without crying.
One of the nurses even asked my wife who the adult is here, implying that my wife should force my daughter to "grow up".
This is a brief and incomplete summary of how sickening our experience was.
The anesthesiologist gave us a speech about how research shows that kids whose parents accompany them into the OR experience increased anxiety. Somehow we were supposed to believe that a cold hearted sociopathic doctor would calm our daughter down.
We were even nervous that submitting feedback before our daughter came out of the OR would result in further verbal abuse and had to wait until post op for fear of our daughters well being.
STAY AWAY FROM THIS TERRIBLE FACILITY.
Telling our daughter that "we are not allowed to cry here" did not help...
The nurses and anesthesiologist were absolutely disgusting, cold, and heartless. My 12 year old daughter was nervous and wanted my wife to walk her into the OR which they would not allow.
Then the staff warned us that they would cancel the surgery if she didnt go into the OR without crying.
One of the nurses even asked my wife who the adult is here, implying that my wife should force my daughter to "grow up".
This is a brief and incomplete summary of how sickening our experience was.
The anesthesiologist gave us a speech about how research shows that kids whose parents accompany them into the OR experience increased anxiety. Somehow we were supposed to believe that a cold hearted sociopathic doctor would calm our daughter down.
We were even nervous that submitting feedback before our daughter came out of the OR would result in further verbal abuse and had to wait until post op for fear of our daughters well being.
STAY AWAY FROM THIS TERRIBLE FACILITY.
