Poor Customer Service:
Went in for an emergency after I broke my tooth. After getting a temporary patch, they had me schedule an appointment "to get that taken care of. I went back in for that appoint and had xrays taken and was looked at by the dentist. I assumed it was prep work for the procedure until they walked me out to get scheduled. Turns out that "to get that taken care of" was a routine cleaning, and they were hoping to get me scheduled for the procedure sometime in a month or so.
When I explained that was not at all what I wanted or thought was happening, I was told they were "sorry you misunderstood that". I asked if there was anything they could do for the next visit, since I had an unnecessary and unwanted visit that day. "I'm sorry, but we can't do anything for you." I was visibly livid, and the manager didn't even come out to deliver her message herself.
I'll be trying a new dentist, even if it means starting over and waiting another month for my tooth.
by mp13 on March 02, 2016