Monroe Car Wash & Detail Ctr
178 Main St
MonroeCT06468
Payment Methods: Visa, MasterCard, American Express
Closed
- Sunday
- 9:00am-3:00pm
- Monday
- 8:00am-6:00pm
- Tuesday
- 8:00am-6:00pm
- Wednesday
- 8:00am-6:00pm
- Thursday
- 8:00am-6:00pm
- Friday
- 8:00am-6:00pm
- Saturday
- 8:00am-6:00pm
- Average Rating
- Total Reviews
- (137)
Recommended
0
Not Recommended
0
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Description
This business is a full service car wash and detailing center.
Member Reviews
Never again!:
Never again!
I have gone to this location since they opened ages ago under different owners. I stopped with the last owners because they were careless, but I tried them again a few times under the current owners. I've never been impressed except for one exorbitantly expensive package following a spill, but I was okay until yesterday.
To preface, I prefer supporting local businesses when possible, which is why I left work early yesterday to go here vs. somewhere closer to work and less expensive. I came in at the end of the day and was looking for the low-end detailing package: nothing fancy, just a vacuum, dashboards cleaned, and interior windows cleaned. My car is never in horrible shape, incidentally. It's an average vehicle with an owner with a young child. As I was coming in later, I made it a point to remove from the car 95% of the items in it to speed up the process.
When I pulled up, the woman saw me looking at the detail packages and immediately told me I couldn't go with one because of the time. I pointed out that I'd left work early to try to be there before they closed (5 PM on a weekday--Seriously, are people supposed to leave work for this type of service?) and just wanted a basic package. “No,” she said. Then I received a lecture on their nine-hour workdays. (Reality check: I often work 12-hour or longer workdays and have done 80- to 100-hour work weeks in my life. I'm not impressed that she wants to leave at 5 PM.)
Moving on: I hand over my keys and go into the building, where I and other customers are privileged to hear another employee standing in the hallway, his cell phone plugged in to charge, arguing with someone on the line the whole time we're waiting for our vehicles.
It's nearing the end of the day, and they bring in the tip box, and, wanting to be a good egg, I tip $5 on a $20 package because they are staying a few minutes later to go through the vehicles and it's winter.
When I walk out the door, I notice multiple pieces of paper (napkins and a couple pieces of trash that were in my trash basket) floating around in the vehicle. As I step in, I take a quick look, step out, and catch the man walking away with the vacuum cleaner. I point out that nothing was cleaned in the cup holder area and the dashboard is still dusty. It also doesn't look like they've done much on the seats or floors. Instead of walking back, he nods and tells me that the package I purchased doesn't cover any of it. I point out that the woman wouldn't let me go with the detailing, so I bought the $20 package with the expectation of at least the vehicle being wiped down, and he shrugs, turns his back on me, and walks away.
To add insult to injury, once the water dries on the vehicle, I can see that the water they used is filthy! All of the doors have been closed and locked at this point, so I drive away, calling a family member who was there earlier in the day with her vehicle. She tells me that she's just finished spending a full hour cleaning their truck at home because it, too, was subjected to a lousy job.
I spent 90 minutes today cleaning the interior of my car. The trunk, which contained two small beach umbrellas, still contained the majority of the small amounts of sand in it. All surfaces were untouched, and my son's car seat still contained a couple pieces of potato chips sitting out on the side showing no effort was made to vacuum it. Both my relative and I needed to bring our vehicles to a drive-through car wash today to clean the exteriors.
Neither of us will ever return to this place. The customer service, attitudes of the workers, total unprofessionalism, and lousy job makes it a waste of time and money from beginning to end.
Here's to hoping that someone new buys it sooner vs. later and replaces the current staff because it's convenient going to a local place . . . but only if they know and care about what they're doing.
I have gone to this location since they opened ages ago under different owners. I stopped with the last owners because they were careless, but I tried them again a few times under the current owners. I've never been impressed except for one exorbitantly expensive package following a spill, but I was okay until yesterday.
To preface, I prefer supporting local businesses when possible, which is why I left work early yesterday to go here vs. somewhere closer to work and less expensive. I came in at the end of the day and was looking for the low-end detailing package: nothing fancy, just a vacuum, dashboards cleaned, and interior windows cleaned. My car is never in horrible shape, incidentally. It's an average vehicle with an owner with a young child. As I was coming in later, I made it a point to remove from the car 95% of the items in it to speed up the process.
When I pulled up, the woman saw me looking at the detail packages and immediately told me I couldn't go with one because of the time. I pointed out that I'd left work early to try to be there before they closed (5 PM on a weekday--Seriously, are people supposed to leave work for this type of service?) and just wanted a basic package. “No,” she said. Then I received a lecture on their nine-hour workdays. (Reality check: I often work 12-hour or longer workdays and have done 80- to 100-hour work weeks in my life. I'm not impressed that she wants to leave at 5 PM.)
Moving on: I hand over my keys and go into the building, where I and other customers are privileged to hear another employee standing in the hallway, his cell phone plugged in to charge, arguing with someone on the line the whole time we're waiting for our vehicles.
It's nearing the end of the day, and they bring in the tip box, and, wanting to be a good egg, I tip $5 on a $20 package because they are staying a few minutes later to go through the vehicles and it's winter.
When I walk out the door, I notice multiple pieces of paper (napkins and a couple pieces of trash that were in my trash basket) floating around in the vehicle. As I step in, I take a quick look, step out, and catch the man walking away with the vacuum cleaner. I point out that nothing was cleaned in the cup holder area and the dashboard is still dusty. It also doesn't look like they've done much on the seats or floors. Instead of walking back, he nods and tells me that the package I purchased doesn't cover any of it. I point out that the woman wouldn't let me go with the detailing, so I bought the $20 package with the expectation of at least the vehicle being wiped down, and he shrugs, turns his back on me, and walks away.
To add insult to injury, once the water dries on the vehicle, I can see that the water they used is filthy! All of the doors have been closed and locked at this point, so I drive away, calling a family member who was there earlier in the day with her vehicle. She tells me that she's just finished spending a full hour cleaning their truck at home because it, too, was subjected to a lousy job.
I spent 90 minutes today cleaning the interior of my car. The trunk, which contained two small beach umbrellas, still contained the majority of the small amounts of sand in it. All surfaces were untouched, and my son's car seat still contained a couple pieces of potato chips sitting out on the side showing no effort was made to vacuum it. Both my relative and I needed to bring our vehicles to a drive-through car wash today to clean the exteriors.
Neither of us will ever return to this place. The customer service, attitudes of the workers, total unprofessionalism, and lousy job makes it a waste of time and money from beginning to end.
Here's to hoping that someone new buys it sooner vs. later and replaces the current staff because it's convenient going to a local place . . . but only if they know and care about what they're doing.
I am a satisfied customer:
I took my car here because when I park it next to my house under a tree birds Poo on it like no tomorrow. So when I got to Monroe Car Wash & Detail Center I asked the greeter to see what he would recommend. Greg the greeter asked how long the poop had been on the car and I told him a day. He said that it might come off in one wash with some extra preparation work before going through the tunnel; otherwise it might need to be clayed and waxed. Thankfully my car came out spotless and clean. Thank goodness I didn’t wait another day. I am a satisfied customer. IMPORTANTLY, I LIKE GOING HERE BECAUSE THEY CONSERVE WATER. THEY ACTUALLY RECYCLE IT!
Best Car Wash in Fairfield County:
Best Car Wash in Fairfield County! I've been coming to Monroe Car Wash & Detail Center since 2009 and would not consider going anywhere else. They are clean cut, hard working & honest. When they recommend a service, it’s because my car actually needs the additional service – never once have I been asked to do a service that wasn't necessary. Great job guys keep it up, and I'll keep coming back.
I was very happy:
I was very happy with the service they provided. My car looks great and it was ready on time. The staff was very friendly. I will be back and highly recommend them.
Information from the business
026410attr:automatic washesdetailingwaxing
Monroe Car Wash & Detail Center is the place to go in Fairfield County for your complete auto appearance needs.
Full Service Car Washing (stay right) Client exits car, our professionals vacuum the interior and send the car through our ultra-modern state-of-the-art tunnel, wipe down dashboard & clean interior windows. Monroe Car Wash & Detail Center is The Place to go in Fairfield County for your car care. We have dedicated ourselves to providing the best car cleaning available by using state-of-the-art...
Monroe Car Wash & Detail Center is a professionally managed full service car wash and detailing facility offering a wide variety of washing and detailing options. Our Freedom Unlimited Wash Plans, gift cards, and VIP Club provide customers with attractive loyalty rewards and savings opportunities. Our facility is state-of-the-art, well maintained, and designed with the best protection of your...
