Shanghaied!!!:
I moved from Indiana to Naples Florida, and had the worse experience with this company. First of all the initial quote, by Frank, was $1800 with 2 months storage. However, that was not was amount that was demanded at the time of the move. The move cost went from $1800 to over $5000, with 2 months storage. The agreement was to store my stuff for 2 months then delivery to the new bought home. Unfortunately with only 1 week to leave my sold home I had to agreed with the amount. They had me shanghaied!. At this point I had given United Movers $2900. Well...9 days later I receive a call at work stating my stuff was in Naples and they could deliver it that day. I stated that was not the agreement. They stated that that was not part of their paperwork. I stated it is on mine. It was also told to me that Frank and "screwed up another order" and that he was no longer employed by United Movers Then through a series of phone calls "David" stated he would get it stored. Then no other phone call was received to state where my stuff was at. They leave by 5pm and when I got out of work no one could tell my where my stuff was at. This was already a nerve racking day at it was the day I was closing on my sold home. It was not until the next day when I called "David" and found out my stuff was in Fort Lauderdale. Again my stuff was shanghaied!. Unfortunately, my job took an extra month, which I was willing to pay reasonable storage fees. I called United Movers the day I was done with my job and asked for delivery of my stuff. It was stated at that time that they would get back to me to see when a driver would be available. 3 weeks later, after a few unanswered messages and unable to get through to someone, I received a call about when I would like my stuff. I stated "Now". Then they hit me with the big bill, over $4100 dollars which included a "re-delivery" fee - $500, plus $1000 for 1 month of storage. I talked to the supervisor "Walter" who was basically unwilling to hear me that I didn't want to pay the $500 redelivery fee, because this was the first time I was setting up delivery. He kept clicking off the phone as if to Mute me. It was very rude! He basically told me I needed to have cash or a certified check when the driver came with my stuff, and that he was not willing to take the $500 off the cost. I stated He needed to work me...He stated if I wanted my stuff I had to have the money... Period! Shanghaied again!... I was not given a day or time when my stuff would be delivered. Again...we will call you back... I asked for them to call me by end of the day....I'm still waiting. BOTTOM LINE: Don't deal with United Movers, especially to deal with David or Walter.
by Phdez on June 30, 2017