National Clock Repair

Welcome to National Clock Repair! People from all around the world ship us their clocks to receive our museum quality clock repairs and restorations. We handle everything from minor adjustments on a cuckoo clock to complete grandfather clock restorations.

I wish I had read the reviews regarding Murray and his National Clock Repair Service. There were red flags, however, I ignored them due to the importance to repair my deceased mother's clock from the early 1970's. While the clock was not in disrepair - I thought it would be a good idea to have it oiled, adjusted, and given an overall bill of good health. I did find National Clock Repair online - and called immediately. Murray answered the phone and I explained my situation....he stated it would be a $275 trip charge, then any additional charges would be rendered onsite. He also said I could deliver the clock to him to avoid the trip charge, I agreed.

Upon arrival to his shop, he looked at the clock and said $2,875 to repair. I said why? He stated the gears, were old, and needed replacement and he would make the clock run like new and it would never need servicing other than oiling in the future. I paid the bill on my AMEX card.
Reluctantly, (my mistake) I left the clock with him to repair, and he told me it would be about a month to repair. Less than two weeks later, Murray called and said the clock was ready! I said to him "Wow you said a month" to which he replied "we started working on it right away.....and it would be an additional $1000." Shocked I asked why, thinking he would have called if there were additional charges – He said "It needed a lot of repair and also, do you have a different credit card you can use - perhaps a Visa or MC? I stated I usually use AMEX, he said "They really charge me a lot in fees and even better can you go to the bank and pay me in cash....perhaps 10 - $100 bills - that would be the best" (Huge Red Flag) .

I went to pick up the clock immediately, upon arrival he sensed my displeasure and distaste with his business practices and as he tried to explain all he had done and when I didn't respond and continued pack up my clock - he told me to "Relax". I signed the AMEX charge slip gathered up the additional items and left.

Please If you are still reading....Do your research - Read the reviews - and PLEASE DON'T ever use National Clock Repair. I will have a hard time looking at my mother's clock now knowing Murray ripped me off! I don't know how people sleep with themselves conducting business like this.....Buyer Beware!

I sent an old pocketwatch for a repair of the crystal and a refurbishment. I was quoted $700 which included a new glass crystal. It was returned in working order but with a flimsy piece of plastic in place of the crystal. I requested a partial refund since it was my understanding that fabricating a new glass crystal on a 120 year-old watch is not cheap and that is why the repair was so expensive. He replied the $700 was for the refurbishing - contradictory to our prior conversation.

Furthermore, shortly after receiving it, the crown fell off (he forgot to replace the screw), the hands fell off the face and the cheap plastic came loose. When I called him during business hours he was unwilling to rectify the situation and said he couldn't speak because he was busy. I was clearly scammed. I was able to get the repairs done with great quality at a local shop for $100.

I dropped in unannounced with a cuckoo clock I tried to repair--and screwed it up worse! The owner worked on it immediately while I waited and sent me home happy in less than half an hour. Never a word about how I had messed it up. Highly recommend these folks.

Founded in 1911, National Clock Repair is known industry-wide as a leader in museum quality clock repairs. National Clock Repair has a turnover of thousands of clocks a year.

For many years, our clockmakers and craftsmen have been noted for excellence, attention to detail, overall appearance and quality of restoration for each time keeping piece. It is these primary characteristics that make...

"Museum Quality Clock Repairs & Restorations for over 100 years" National Clock Repair specializes in the restoration and repair of all antique and contemporary time pieces. We have over 100 years experience in successfully repairing, restoring and maintaining all types of antique & modern clocks. We have the skills, knowledge and experience to quickly and properly repair your clock. National...