Natural Nails

Natural Nails is located at Lebanon Valley Mall, Lebanon, PA. This business specializes in Beauty Salons and Nail Care and has 1 review(s) with a star rating of 1.0.

This was the worst nail experience I've ever had! I have gotten many manicures and pedicures, though I've never had gel polish done. I went in and asked them for just gel polish on top of my natural nail, and I had to repeat myself many times because the girl who helped me either didn't understand, didn't remember, or didn't listen. I also told her multiple times that I didn't want fake nails, that I hated them. She used a dremel tool on my fingers and worked my nails down until I started bleeding, and cut my cuticles back until I bled. Then, she applied fake nails and gel polish. I didn't realize what she was doing until I showed my mom when I got home. Upon closer inspection, there was glue and polish all over my fingers, as well as big gobs underneath my nails. To make matters worse, my nails were all different lengths, the edges were sharp and the ends weren't straight. The next day I went back in and asked them to take them off and fix their mistake, and they refused, but offered to file them down to a more manageable length. I consented under their pressure, but this girl made my edges even rougher, my corners even sharper. She didn't even bother to wipe the nail dust off my fingers, she just told me I was done. While I was there to get it fixed, all five women working berated me the whole time I was there for not making myself more clear to their nail "artist" and for asking them to change it. They also clearly talked about me in their native language, because some phrases were in English and definitely about me, and they were gesturing towards me the entire time. They refused to refund my money, and refused to fix their error, instead they were rude and made my problem worse. I will never step foot in that salon again, except for to claim my refund, and I will never let anyone whom I care about subject their poor nails to that kind of treatment.

Like I said: worst nail experience of my life.