Bad service for double the fee:
Neerings replaced a bad boiler circulation pump, it went bad again in 11 months. The plumber quoted $683 to replace it, including the manufacturers warranty. I called the service manager thinking there must be some mistake. He said he would check with the plumber and call me back, he never called. After 5 days of my little girl's room being cold I called him back. He said he was sorry, he'd "been busy." He offered to lower the price to $620. I had Nelsons Plumbing from Syracuse replace it, their charge was $350, it was done in 1 day. We should probably feel sorry for the Neerings service manager, he must deal with unhappy customers all day long.
by Adrian Vande Merwe on November 10, 2010
Dishonest, unprofessional and way overpriced:
I contacted this company to perform a minor plumbing repair at my home. The technician described the work to be performed. I questioned the price, as it seemed quite expensive. The technician then described how they use such expensive, quality parts and how he would need to replace a certain amount of plumbing. After he was done, I inspected his work because I was surprised that he was done so quickly. Only a portion of the plumbing was replaced that he said needed to be replaced. I again questioned the price. He stated that the price was correct. Not wanting to get into a confrontation in my own home, I paid the technician and then immediately contacted the company. I was told that they would look into it and someone would return my call. No one ever called me back. I placed more calls to the company with no return calls until they discovered I had placed a stop payment on my check. I then spoke with more people, and finally to Troy Neerings. All I was trying to do was settle the issue and pay them what the work warranted. Mr. Neerings was very unprofessional, threatening and completely unwilling to hear what had happened. Do not use this company. There are much better, reasonable and more professional companies out there.
by J.A. on February 23, 2009