Won't Service What They Sell:
Had them install a heat pump & AC unit at cost of $28,000. Unit was mis-wired and did not work in heating mode. Called for 5 months trying to get them to come and fix it. Finally called in the regional service manager of the unit manufacturer. Norris showed up the night before to fix the unit (AFTER 5 months). Then after 2 years of use the heat pump broke. Again, no help from Norris (who did no maintenance as promised). Finally got it fixed by another HVAC firm at a cost of $1000. Avoid Norris.
by jpn55 on December 10, 2015