Memorial orb disaster:
Called more than 30 days in advance to have a memorial orb made for my mother-in-law, who had recently passed. The young man who answered the phone penciled us into the calendar. Based on that, I made non-refundable reservations and my father-in-law bought a ticket to travel to Oregon from S. Carolina. The net day they called us and told us they can't make the orbs. There wasn't any information on their website indicating that and the person on the phone said nothing. I called Bob and he was completely unsympathetic to our situation. In fact, he was terribly rude.
by cmegster on August 24, 2017