Our POOL LEAKED all summer!:
In 2001 Bob and Jay built a lovely pool in our yard but ever since, their service was terrible. We stayed loyal for 14 years until this summer when they put in a new replacement liner that leaked all summer. They jerked us around missing service call after call, never answer their phone (rude staff always said they were on the phone or at a job). Phone calls returned days or a week later. RUINED 2014 summer. We finally left and went to Rin Robyn in BERNARDSVILLE and are very happy. We are now fighting an AmEx DISPUTE for Olympic's poor quality work and an unfinished job. STAY AWAY.
by Bruce Lasko on December 13, 2014
Does not stand behind their products:
I would strongly suggest you avoid this business as at all costs. They do not stand behind their products. I purchased a two way pool valve from them last year which cracked in less than a month. I then purchased two more of these valves before finally deciding to ask for a refund. Each valve eventually cracked in the same spot from normal use, with the last one being cracked before I even purchased it. Upon asking for a refund, I was "greeted" with by lady who was very rude and abrasive. She made me stand around for twenty minutes before finally telling me the owner decided he wouldn't give us a refund because the valve was left outside in the winter. That was absolutely not the truth, we just purchased it two weeks before in June, but they would have none of it. None the less, we were told the best they could do was give us a discount on yet another defective product. This after spending many thousands of dollars, including the purchase of a pool and supporting equipment at this establishment. I will no longer shop here and STRONGLY suggest you do the same. I will also make sure all of my friends, family and neighbors stay away too. Thanks for nothing!
by Mike Lawlor on June 28, 2013