One Lucky Dog

One Lucky Dog Inc. was founded in 2007. One Lucky Dog Inc. specializes in Pet Supplies.

I took my dog to be groomed for the 1st and only time at One Lucky Dog (actually located at 5320 4th St N- Not 44th St as listed above) March 8th 2011-He was scheduled with Missy. We've recently moved, and our usual, *stellar* groomer is now appx 25 mins away. Hence, we decided to try One Lucky Dog. And oh, how we regret it! When I arrived, I was asked to describe how he should be cut. I tried my best to articulate, but may not have done the best job. I DID however, specify that his face was VERY important! We'd had a bad grooming experience appx 8 months ago where his face was "butchered" (my exact words) and cut far too short. I SPECIFICALLY told Missy to be extra careful with his face. When I picked him up, I immediately noticed he was cut too short overall, but didn't pay an inordinate amount of attention because he was having so much fun playing with the other dogs. I paid $50 for the groom, tipped Missy $5, purchased another appx $20 of food and treats, and left. When we got home (appx 10 mins later) I noticed that his body was FAR shorter than I'd originally seen! I called the store & asked if they could make a note on his card not to cut him that short again, so Missy would know for next time. NOT complaining yet-because this problem could be subjective-still fully intending to bring him back next time. My baby gets groomed once every 3-4 weeks, and except for his first groom (the last time he was "butchered"-that took us 8 months to grow out properly!) I've never had an issue with groomers understanding my instructions before. Still, I wanted to give One Lucky Dog the benefit of the doubt. Anyway. Appx 15 mins after that, my fiance pointed out that his face was "butchered" and uneven. Sure enough, his face was choppy, uneven, clipper marks in his fur could actually be seen! Stains remained under his eyes. Jagged edges from clippers EVERYWHERE. All in all just a horrible job. So I called back, very upset, left a voice mail... They called me back and asked if I could bring him in on Thurs at 11:30 AM so they could take a look. We arrived today at 11:20 and were informed that the owner, Jaime, would be coming in to meet with us. She didn't arrive until 11:40, and even after she arrived, ignored me while she talked on the phone to someone else until appx 11:50. Jaime got my dog out of his carrier to look him over. I started to point out where he was shaved too closely, where his face was chopped up, within 2 minutes-before I could finish explaining!- She said, "I don't think we're going to be able to please you." and proceeded to give me excuses for why the cut was so short. "Young dogs don't sit still" "It is a little uneven on the sides but..." I was taken aback and starting to get emotional, so I got out my camera and showed her photos of his last 3 grooms by 2 different groomers. (Where he wasn't cut too short. Where his fur was blended and even. So obviously my "young" - 1 year old- dog IS able to sit still.) She said there was no difference in length from the photos she saw and his fur today- When CLEARLY there's at least an inch of difference! She also insisted that he looks better now-With jagged edges and zigzags cut into the fur between his eyes-than in my multitude of prior photos! I continued to show her photos and I attempted to defuse her a little and A: Said that my miscommunication could be at fault for his BODY. So B: Asked for only $15 or $20 returned instead of the whole fee, which I felt was reasonable since it's only his head and face that are unquestionably THEIR fault! I also asked her to please not be so defensive, to stop talking down to me like a child, and to please be reasonable. She still refused. Finally, she offered to let one of her groomers attempt to fix the blending issues, but I had no intention of letting ANY of her employees destroy my dog any further! I left. Leaving behind on the counter another $40 of merchandise that I was going to purchase before I was treated so horribly! The owner of One Lucky Dog is EASILY the rudest, most unprofessional, unreasonable business owner that I've EVER met! It's a beautiful store, with probably the nicest front desk employees (the employees! NOT the owner!) one could imagine. But I'll never go back, and I'll tell everyone I know about my awful experience at One Lucky Dog. How I wish I'd never gone in the first place.

One Lucky Dog is located at the address 5320 4th St N in Saint Petersburg, Florida 33703. They can be contacted via phone at (727) 527-5825 for pricing, hours and directions. One Lucky Dog specializes in Small Animals, Reptiles, Cats.

One Lucky Dog has an annual sales volume of 0 - 500K. . For more information contact Jamie Calderbank, Owner

One Lucky Dog provides Flea & Tick Control,...