Onkyo Usa Corp

Onkyo Usa Corp is located at 18 Park Way, Upper Saddle Rvr, NJ. This business specializes in Computers & Electronics.

Bought an Oxyko receiver product in July 2018 and hooked it up. All went well until 3 weeks ago when tuner mode suddenly stopped. It had been working very well prior to this. Contacted customer support who told me after 3 or 4 different e mails to check antenna every time we communicated along with other minor recommendation. Each recommendation was always check to see antenna is fastened and or another minor issue. Considering I have tried three different antennas and did what they recommended the tuner still did not work. Told them I was getting tired of the redundancy of the antenna issue. This was on the 25th and nothing has been coming forward from Onkyo since this. Thus I got a receiver which works for everything else but will not work for the tuner and customer service seems to be nonchalant about my "redundancy" comment. It would seem a "we are working on it" would be sufficient but silence is worth a thousand words in this case. In short, I may have wasted my money on this product. TV DVD works great but tuner went to hell after working since July, 2018. Check the antenna, check the antenna, check the antenna, check the antenna....

12-1-18. Talked to Amazon who after explaining the matter at hand gave me a code to return the product to which I did. Guess who got socked with a $66.00 restocking fee for a product that does not work, no customer service, and returned. I am not saying Amazon is at fault on this but Onkyo should not charge me this fee for this. If they are going t restock this "fine instrument" does this mean the next buyer will get the same junk? DO NOT BUY from this company!!! RUN LIKE HELL!!!