O'Reilly Auto Parts
2109 Yew St
Forest GroveOR97116
Payment Methods: Visa, MasterCard, American Express, Discover
Closed
- Sunday
- 8:00am-8:00pm
- Monday
- 7:30am-9:00pm
- Tuesday
- 7:30am-9:00pm
- Wednesday
- 7:30am-9:00pm
- Thursday
- 7:30am-9:00pm
- Friday
- 7:30am-9:00pm
- Saturday
- 7:30am-9:00pm
- Average Rating
- Total Reviews
- (2)
Recommended
0
Not Recommended
0
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Description
O'Reilly Auto Parts is located at 3705 Pacific Ave, Forest Grove, OR. This business specializes in Truck Parts.
Member Reviews
Does not care for business nor customer service:
I am appalled by the experience I've had courtesy of the mickey-mouse excuse for management run by Gerardo.
After paying money to order a part I needed for my vehicle, I waited over a week to receive a phone call – but none came. I stopped by for a visit and was “helped” by Athena who informed me that there was no record of my transaction. I requested to be called when they figured it out, and received a phone call that my part was ready for pick-up. Upon arriving for pickup, I was informed that Gerardo had decided to ship it back but that they would re-order the part I had already paid good money for and I would receive a call when it arrived. Receiving no phone call, I decided to pay O’Reilly a visit a few minutes ago and had the “pleasure” of meeting Gerardo, who informed me that my part would not be arriving. When I asked him why the repeatedly failures to follow-up with me, he simply responded that he “didn’t know.”
It is apparent that Gerardo and Athena are either unaware of or do not care for the concept of customer service, and so long as they are running this location I will not be coming back. This is a telling demonstration of why retail locations are becoming extinct in favor of an online shopping experience.
I rate my experience zero out of five stars.
After paying money to order a part I needed for my vehicle, I waited over a week to receive a phone call – but none came. I stopped by for a visit and was “helped” by Athena who informed me that there was no record of my transaction. I requested to be called when they figured it out, and received a phone call that my part was ready for pick-up. Upon arriving for pickup, I was informed that Gerardo had decided to ship it back but that they would re-order the part I had already paid good money for and I would receive a call when it arrived. Receiving no phone call, I decided to pay O’Reilly a visit a few minutes ago and had the “pleasure” of meeting Gerardo, who informed me that my part would not be arriving. When I asked him why the repeatedly failures to follow-up with me, he simply responded that he “didn’t know.”
It is apparent that Gerardo and Athena are either unaware of or do not care for the concept of customer service, and so long as they are running this location I will not be coming back. This is a telling demonstration of why retail locations are becoming extinct in favor of an online shopping experience.
I rate my experience zero out of five stars.
Information from the business
Your local Forest Grove O'Reilly Auto Parts store is one of over 5, 000 auto part stores throughout the U.S. We carry the batteries, brakes and oil you need and our professional parts people can provide the advice to help you keep your vehicle running right. Come see for yourself today at your local O'Reilly Auto Parts. Better Parts, Better Prices, Everyday!
Your local Forest Grove O'Reilly Auto Parts store is one of over 4, 500 auto part stores throughout the U.S. We carry top brands like Mobil1, Castrol, Wix, Trico, Gates and Monroe and our professional parts people can provide the advice to help you keep your vehicle running right. Come see for yourself today at your local O'Reilly Auto Parts. Better Parts, Better Prices, Everyday!
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