Paper Planet

Paper Planet can be found at E Lancaster Ave 6511. The following is offered: Wedding Invitations. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Fort Worth there are 3 other Wedding Invitations. An overview can be found here.

My initial trip to Paper Planet presented my mom and I with terrible customer service. No one even wanted to help us. However, someone finally did, and the product being fully customizable, I chose to go ahead and proceed with making my invitations. From there it went downhill. I live three hours away and had to go back on 4 occasions to look at "proofs". When they say proofs they mean colors thrown together and e-mailed to you, they do not mean a hard copy form. Marissa, the girl who did my order, said, "yes next weekend you will have a completed proof to look at" I travel the 3 hours the next weekend, and I don't even have a completed RSVP card to look at! The response of the owner was "you chose to drive three hours" and "you were in town anyways that weekend" and "the customer is not always right" I requested a refund of my deposit but I signed a "contract"..however nowhere in the contract do they allow for bad customer service. Julie West the owner, said that they were a new company and weren't perfect the first time, later she said they had been open for 10 years. I was notified that my invitations were ready for pickup, but with the terrible ice/snow/freezing rain Texas received I was not able to pick them up, and living three hours away I had to work it into my schedule. When I turned them in to the BBB, Julie's response was that I waited 3 weeks before pickup. Also she said that I paid for them - as if that makes them alright. Of course I paid for them; I am a bride, I have to get invitations out. I couldn't get my deposit back, so either I was out over $200 with no invitations or go ahead and pay the rest and get the invitations out. Spending almost $500 on only 80 invitations should have been and indication of my buying power, and they should have been a lot nicer. My grandparents have a 50 yr anniversary coming up this year in July which would have been at least 200+ invitations - you figure $5.25 an invitation at at least 200 invitations..that is over $1,000. That is just one instance that I would have used them and spent my money there. Now I will take my money elsewhere and make sure that everyone invitation/stationary store I use in the future or every bride I come across knows that they will be treated as less that if they choose to buy from Paper Planet. I think Paper Planet should consider their customers and realize if we spend $500 on 80 invitations we are likely to spend a lot more money with them.

These are just some of the highlights from my experience with them. There are many more.

We are excited to assist you in constructing the Perfect Paper Product! Our specialty begins with custom handmade invitations and expands to programs, place cards, greeting cards, and beyond. There are no limits to the ideas we are willing to try to make for you or help you create. Our recipe for design uses a combination of handmade papers, card-stocks, ribbons, and embellishments. Please...

We create. We guide. We inspire. Come visit us at our new location where we have more space, more paper, and better classes. Paper Planet is located in Historical Handley in east Fort Worth. We have a full staff of talented artists and designers that are eager to help bring your original visions to life.
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*Please Contact Us For More Info* AMENITY At Paper Planet, we are excited to offer fun and stimulating classes. Our helpful staff of artists and designers will instruct you how to cultivate and produce your creative ideas.