Horrible:
I can’t stress enough the ABSOLUTE MUST and IMPORTANCE of documenting EVERYTHING when lamentably contracting with Bill Caldwell/Paradigm Real Estate. If you still decide to rent from him after reading his online reviews, in the very least, immediately upon signing your lease, take pictures of every inch of your rental unit and of the condition in which it was leased to you (if you are renting a house, also take pictures of outside paint condition, condition of lawn, etc), list in writing ANY and EVERY flaw you find, no matter how slight or minor it may appear, then straightaway submit pics and list to him directly (preferably via email) and to his office, while safekeeping copies for yourself. Document and save ALL dates and times you contact him or any of his associates (maintenance guys, receptionists, other brokers, etc) for whatever reason - KEEP DETAILED RECORD OF THE NATURE OF YOUR CALL AND OF THE RESPONSE YOU RECEIVE, WHO YOU SPOKE WITH, ETC. (although I highly recommend written communication instead of phone calls each and every time you regrettably find yourself having to contact him or his office).
When making online rent payments, or whenever entering online portal for whatever reason, screen capture ALL account info, including any maintenance requests you submit, and save them (that way, in the event portal info is modified or altered, a new portal is created, or info suddenly vanishes, you still have a personal record of all previously entered information). By screen capture all account info, I mean from the address bar straight down to the date and time stamp of your computer screen. Your screen captures should include entire home page, entire payments page, entire maintenance page, shared documents page, property info page and account profile page, and again, date and time stamp at the bottom of your PC screen. Also, if you have renters insurance, double check whose listed/included as payees or beneficiaries on your coverage immediately after signing your lease, and periodically check throughout the entire time you rent from this man. No joke. That may seem overemphasizing, but there truly isn’t any such thing as being overly cautious when dealing with this guy (personal experience) - simply look at the abundance of other negative online reviews on this man as well (Google, Birdseye, etc) that have been left by numerous folks.
by RenterBeware on November 02, 2017