Unprofessional and Unethical:
I will start on the positive, the reason I gave them two stars: the facility was decorated and arranged as stated by Jennifer, the coordinator.
Jennifer told me that I would have a chef. I did not. I ALWAYS ask if the vegetables are canned (I cannot accept paying for canned food when it is catered), Jennifer assured me that everything is fresh, nothing canned. The vegetables were canned. The roast tasted like a salt-lick, roasted chicken - shoe leather, biscuit things were hard as rocks. I was told I would have a specific bartender. I did not. I spoke to this bartender on the phone prior to the event which was obviously a waste of time, since a different, not very well trained, bartender was there.
Jennifer, the coordinator, was not at the event. I dealt with Carrie. I had never met her before, but was not pleased with her attitude when I complained about the food and bartender. She was sorry, but made no effort to reconcile the situation. I asked her to taste a biscuit. She put it in her hand, but never ate it. I cannot say that I blame her.
Lastly, as I am enjoying the company at my party, I notice an employee of Carrie's dancing on the dance floor and drinking bottled beer. The beer I bought. Ridiculous.
FYI, I told Carrie while complaining about the food that I did not want a monetary discount or refund; I just wanted what I was told I would have. When I called a week later to speak to Jennifer about the chef, she informed me the chef moved to Florida. I am currently planning an event for 200 people and was planning on using this service. When I told Jennifer I would not be doing so, she informed me that Carrie has a good business, so it would not hurt them.
This was a Christmas party, so I will do better next year in finding a venue. I am so thankful this was not my wedding or another once in a lifetime, memorable experience.
by Cristal Berggren on January 09, 2013