Unscrupulous:
I visited Patient First on 9/27/15. The registration was done quickly, and I was called into the back with 10 minutes of arriving. The visit went south from there. The nurse took my vitals and asked me to provide a urine sample. Afterwards I was placed into a room at 12:50 p.m. At 1:45 p.m. I had not seen a doctor nor had a nurse returned to check on me. I stopped the nurse at that time and asked how much longer it would be and she stated that I was next. At 2:30 I was still in the room and no one had come in to see me. I decided to leave. When I left I asked for my copay and they stated that they would refund it Monday because they had already closed out that station. By the time I returned home I received a call stating that nothing was seen in my sample and that I should follow up with my doctor if I was still in pain. Today 10/13/2015 I realized that my copay had not been refunded and when I inquired about it they said it was because they had completed a urine sample. Funny how that was not completed until I left and that information was never given to me while I was there. The place was practically empty while I was there and there appeared to be nothing going on except Nurses calling home to check on their children. I was disappointed in the service, but thought that they were having a bad day. Now that I see that they are also deceptive in their practices me nor my family will ever return. This place is HORRIBLE!
by delcinia1209 on October 13, 2015
Not good:
Got in and got checked into a room. Waited over 30 min. never saw doc come in. The nurses were too busy to take me. The support/admin staff tried to help but were ignored by the nurses when trying to get someone. They weren't busy either, the waiting room was almost empty. When I finally found someone ages later about why the service was so bad, they said the doc could have been in an emergency. I said my curtain was open, and I saw what was going on. No emergency. No ambulance.
Probably not good to lie to people. They are smart enough to figure out what is going on.
by nichollsvi on April 11, 2015