Pediatrics After Hours

PSHORT WAIT TIMES AND QUALITY TREATMENT:
Pediatrics After Hours is an after hours facility offering quality care for your ill child from birth to age 21. We provide a wide range of services, including x-ray and labs. Our highly trained staff of doctors and nurses pride themselves on seeing your child quickly, and accurately diagnosing and treating their illness.

REGULAR OFFICE VISIT CO-PAY:...

I have taken my two children to this office probably 40 times over the last 3 years. As a working parent, it has been a good option to identify and treat an ear infection, etc. over the weekend, rather than waiting until Monday. However, the wait is typically very long, even when it appears that there are few patients in front of your child. During H1N1 season, numerous signs appeared all over (front desk, back nurses station, scales, etc.) stating that the wait is very long in all area doctors’ offices, do not ask for an estimate of how long it will be, etc. Upon being placed in an examination room this evening with my crying 10 month old, she was not seen by a doctor for over an hour, although I had opened up the door and looked around for the nurse after about 20 minutes and was not acknowledged by the two doctors at the station. Apparently the nurse had been busy and forgotten about our room (although she did poke her head in after about 30 minutes, smiled at my baby who had finally fallen asleep and immediately shut the door - which I mistook for "we're about to be in to see you"). When I heard the lights being turned out, I again stuck my head out the door, and asked when they would be in to see us - at which point they realized they had forgotten about us. After examining my daughter (and agreeing that she had a right ear infection, checking her throat only after I asked), we had a prescription in hand and headed to the front desk. The lady who checked us out seemed irritated that we were there so late, and said she would have to mail us a receipt. I asked if I could please have a card with the manager's name, so I could share my concerns about all of the "don't ask how long it is going to take" signs. She promptly informed me that she was the office manager, and exasperatedly explained that they needed them for the "20 people who are in line each Sunday morning when they open up the door and want to know how long it is going to take." When I asked if she could understand my perspective - that those signs resulted in my sick daughter being stuck waiting for over an hour - she was extremely rude and dismissive. My opinion is that rather than having lazy, rude signs all over the place, they should consider it part of their job to answer each question with a "we don't know how long it will be, but we will see you as soon as we can". This is pretty typical of what we have experienced at this office over the last year and we will be looking for a better option for weekend antibiotics, which is really our only reason for going there to begin with.

For Labor Day, Monday, September 1st, hours will be 10 AM to 6 PM. Regular hours resume on Tuesday.
Pediatrics After Hours is an after-hours evening and weekend clinic for ill children, serving the Arlington, Plano, Garland and North Dallas areas. Our services include CBC, Rapid Strep, Rapid Influenza, Bilichek, Monospot and on-site radiology. We do not offer well check-ups or administer...

Pediatrics After Hours offers quality care for your ill child from birth to age 21. X-ray and on-site lab. Regular Office Visit Co-Pay.