Peninsula Building Materials

Tags

Natural Stone
Hardy Frames
Framing Hardware
Thin Veneer
Landscape
New Masonry Showroom
Drain Pipe
Block

I am sure not many customers had a similar experience with this company lest Peninsula Building Materials wouldn't exist. I really hope mine was an isolated case. We purchased bitterroot natural ledge face rock to cover 255SF of concrete wall. The rock included 234SF of flats and 26 LF of corners. When we were done using up the delivered material, we had about 37SF uncovered concrete wall. When I called them to report the shortage, they sent somebody who came to the project site on two occassions. He took several hours to measure the material, spread the scrap and measure it several times to tell me that they delivered enough material. They said "if you buy 30SF, we'll throw in 7SF." The reason they gave was that we had stacked it up without gaps. That's not true. There are more gaps than the scrap can cover. I called another company and asked them if I should buy more SF than the wall. They said you buy exactly the same SF as the wall even if you dry stack the rock. It makes sense because we pay for the rock, not the gaps between them. The owner/manager of Peninsula Building Materials DID NOTHING to gain my loyalty for the company. He even said "we were in business for 85 years and we don't need customers like you..." I was thinking to myself, stick to that attitude and see how many more years you can stay in business in this internet era. I went there with the exact measurements, they recommended the quantity to buy,which I bought without questioning. Now they say I have to buy more material!!! They even suggested weighing the scrap to figure out the SF of scrap. Who said "the customer was always right?" Not at Peninsula Building Materials, I don't think.

Tags

Natural Stone
Hardy Frames
Framing Hardware
Thin Veneer
Landscape
New Masonry Showroom
Drain Pipe
Block