Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple...
How we do it. As a company that builds customer loyalty, Percepta works to ensure most-favorable results from the programs ...we design for our clients. We recruit for the appropriate skill sets, properly train our personnel, and focus on critical internal components including workforce management, business process, quality assurance, comprehensive training, appropriate technology, and...