Phil Long Hyundai of Chapel Hills

Be careful when buying from this dealership. When looking at a vehicle I asked if the tires were new and I found out after I bought the vehicle they were not new. When dealing with Mr. Torres a sales manager on a price that we could agree on to make a purchase he came back with a higher amount after shaking on the previous price. Then Mr. Torres was working on the finance paperwork he tried to extend my payments another year and when I said that is not what we agreed on he just said to make a extra payment a year and I would not have to worry about the extra year. My window tint was torn when the sticker was removed and no one told me and I found it later damaged. When I brought this up they said they would take care of it and I did not know what that meant. I had to talk to a second sales manager before they scheduled an appointment to fix my tint. When I picked my car up from the service department after my tint was fixed they gave me my key and pointed in a general direction on where my car was parked. They owed me a check with our agreed purchase and I was to receive the check a week later. I called a week later and Mr. Torres said he would call me back but 5 hours later I drove into the dealership to find out where my check was. My wife went in the day my check was ready and 2 salesmen made discriminating comments to her when she was walking into the store and then leaving as well. I wrote a comment on the dealership site to get a message to the General Manager and heard nothing back 3 weeks later. I then called the corporate office and told her everything that had happened in my dealings with the dealership. She apologized and said someone would call me back. Mr. Torres called me 2 working days later and said he would call me back on working a deal to trade my vehicle back in. He did not call me back 4 days later before I went back in to see what was going on. I talked to Mr. Torres and we ran the numbers and since corporate told him to make a deal to appease my frustration with this dealership but did very little to do so. He was going to see if he had more room to play with and call me back. After no phone call I called back in 3 days later to see what the situation was. I finally got a call back and Mr. Torres and he had more room to play with but still was very little. I only wanted to trade my vehicle back in to get away from this Hyundai store due to the comments to my wife mainly. I guess since there have been other complaints against women they seem not to care since it is still going on. I am sure not all people have had a bad experience but I would watch your back and read word for word everything you sign and listen very careful on what they tell you. I will not deal with this dealership again or Phil Long for that matter.