Planet Beach Contempo Day Spa

This place is WONDERFUL! I originally was given a 3 services free card, and the women there were super helpful in explaining all the services and what was available with the card. I then purchased a Groupon for 10 services because I was so impressed with the spa. They have been nothing but helpful and patient with me, as I tend to ask a lot of questions about products because of my cosmetic background. I thoroughly enjoy the services there, although the Slim Capsule is not my favorite (too hot, but can be adjusted lower if you want). What impressed me is that one of the products I purchased turned out to have something I was allergic to, and they went out of their way to make sure I could replace it with another product. Overall, I highly recommend this spa! Thank you to Samantha and the girls there :)

Hello. I would like to let you know what really happens at Plant Beach Contempo Spa in HILLSBORO, Oregon, right off of 188th. I signed up almost 6 months ago and was given a 5 month contract. After going there for a few months I realized that they are always booked for the sessions I wanted to do (facial, hydration etc). I called in the middle of February to see if I can get a reminder or to just cancel my contract at the 5 month mark. I was told I had to come in, in person, right after my 5 months was up (they told me March) before the 6th payment to cancel my membership. I did just that. Reading the cancellation form I realized it said 30 day notice... and I was suppose to mark one, but left it blank. I then told Rachel that I was NEVER told a 30 day notice over the phone about this. I then said "I'm not going to get charged on the first right?" and she replied "No, I'm going to have my manager call you over the weekend." I even repeated that twice. Well, no one called over the weekend and the first had passed. I was charged on the second of the month which put me into significant overdrafts. After arguing with an assistant manager, which turned into the actual manager, for a while...and caught her in a couple lies--she proceeded to inform me that there is NO WAY she can refund my money even if she tried, and she can only give me a free month (which there is no way in hell). She then said I was suppose to cancel on the 23rd of the month and that everyone working there knows that, which NO ONE told me that either...even when I signed the cancellation form. She quickly offered me the owners' email address which I then said "Yes!" Then she said "Well, It's actually his wife's email, It's a joint account thing that people with problems go to", she then proceeded to tell me that the email address was [email protected].... hmmmm? I asked "wait, what's your owner Don's last name?!" She said it was Campbell. "Then why do they have different last names?" I asked. She said she wasn't going to get involved in his personal life. I said goodbye and hung up. 10 seconds later Samantha called me back stating that she will refund me and that I am no longer welcome there.

This is the utmost unprofessional franchise I have ever dealt with. I have caught them in so many LIES, even to my face, and NO ONE should ever have to go through what I just went through. This place isn't worth a dime. I really hope the REAL owner Don Campbell somehow gets this message.

Are you exhausted after a long day of work? Do the kids have you running around all day and you feel like you need a break? Well, why don't you stop by the beach? Planet Beach, that is!A Contempo Spa is a unique and innovative spin on traditional day spas. Customers pay a low monthly membership fee for unlimited fully automated, push-button spa & UV services in a private room without the need...

Tags

Hydration Therapy
Mystic Color
Led Light Facial

You are invited to the Contempo Spa® experience at Planet Beach®! An automated day spa featuring spa treatments, UV therapy, skincare, mental renewal and superior customer service..all within a private setting. Sound perfect? Get rejuvenated at your local Planet Beach Contempo Spa®! With over 380 locations across the US, Canada and Australia, there's one right where you are! We offer an...