Planet Fitness
1734 US Highway 46
Little FallsNJ07424
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Description
We are Planet Fitness. Home of Big Fitness EnergyTM. At Planet Fitness, we believe no one should suffer from Low E. You know...that down-and-ugh feeling of too little pep and not enough steps. Big Fitness EnergyTM gives you that post-workout glow all day long. See for yourself at one of our 2,400+ locations or download our app for hundreds of ways to get moving.
Member Reviews
Horrid experience:
I had a HORRID experience here.
FIRSTLY after my second visit to gym I noticed a WART growing on my finger. I have never had a wart in my life and from my understanding this is now a problem I will have to deal with for the rest of my life. Apparently they grow, go away, and then come back.
SECONDLY I spoke to a young woman (unfortunately I did not grab her name) and asked that my account be closed, she did something in the computer and told me it was done. I SPECIFICALLY asked would my account be charged again she told me no, that I had nothing to worry about it was all done and if I wanted to come back all I had to do is re-sign up she even went as far as to explain different plan options and payment methods. Two moths later I checked my account and realized that PLANET FITNESS made SIX ATTEMPTS to collect payment from my account, resulting in SIX $35.00 return check fees. I made a call to the store manager Toni-Ann and told her my story, she in turn told me that if I wanted to cancel my account I should have went online and done so to avoid the charges ( clearly I would have done so to avoid $210.00 worth of fees in an account that I had no money in.) I explained to her AGAIN that the rep assured me that my account was closed. she then replied that it was a matter that she would have to forward to her regional/district manager Anthony (yes in the same conversation she reffered to the same man as a regional and then a district manager, to my understanding those are two different job titles with two completely different pay grades). She told me that Anthony would be calling me back by the end of the week (upon my request) to let me know how he would be able to help me. A week later I heard nothing so I reached back out to Ms.Toni-ann, she picked up the phone and began tripping over her words as if she was struggling to come up with a story, she explained to me that "Anthony the regional manager" refused to issue me any type of credit and also refused to contact me via phone or email because he was "busy with business" she then told me "unfortunately the $210 worth of fees in your personal bank account is your issue, but what I can do is close out your account here with us. You will still have a balance with us for the two months of service even though you did not come to the gym, but this balance will not affect your credit but if down the line you want to join this gym again you will have to clear this balance first." I told her that was not going to work, I would still like her to insure my account was closed but I would also like her to let Anthony know that I would really like to have contact with him weather it be by phone or email. Just because they do not properly train their employees does not make it fair that I have to pay. Needless to say I still have not heard from Mr.Anthony or Ms.Toni-Ann and there was ANOTHER attempt by Planet Fitness to collect their fee from my account.
FIRSTLY after my second visit to gym I noticed a WART growing on my finger. I have never had a wart in my life and from my understanding this is now a problem I will have to deal with for the rest of my life. Apparently they grow, go away, and then come back.
SECONDLY I spoke to a young woman (unfortunately I did not grab her name) and asked that my account be closed, she did something in the computer and told me it was done. I SPECIFICALLY asked would my account be charged again she told me no, that I had nothing to worry about it was all done and if I wanted to come back all I had to do is re-sign up she even went as far as to explain different plan options and payment methods. Two moths later I checked my account and realized that PLANET FITNESS made SIX ATTEMPTS to collect payment from my account, resulting in SIX $35.00 return check fees. I made a call to the store manager Toni-Ann and told her my story, she in turn told me that if I wanted to cancel my account I should have went online and done so to avoid the charges ( clearly I would have done so to avoid $210.00 worth of fees in an account that I had no money in.) I explained to her AGAIN that the rep assured me that my account was closed. she then replied that it was a matter that she would have to forward to her regional/district manager Anthony (yes in the same conversation she reffered to the same man as a regional and then a district manager, to my understanding those are two different job titles with two completely different pay grades). She told me that Anthony would be calling me back by the end of the week (upon my request) to let me know how he would be able to help me. A week later I heard nothing so I reached back out to Ms.Toni-ann, she picked up the phone and began tripping over her words as if she was struggling to come up with a story, she explained to me that "Anthony the regional manager" refused to issue me any type of credit and also refused to contact me via phone or email because he was "busy with business" she then told me "unfortunately the $210 worth of fees in your personal bank account is your issue, but what I can do is close out your account here with us. You will still have a balance with us for the two months of service even though you did not come to the gym, but this balance will not affect your credit but if down the line you want to join this gym again you will have to clear this balance first." I told her that was not going to work, I would still like her to insure my account was closed but I would also like her to let Anthony know that I would really like to have contact with him weather it be by phone or email. Just because they do not properly train their employees does not make it fair that I have to pay. Needless to say I still have not heard from Mr.Anthony or Ms.Toni-Ann and there was ANOTHER attempt by Planet Fitness to collect their fee from my account.
Information from the business
We at Planet Fitness are here to provide a unique environment in which anyone - and we mean anyone - can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek...
Our Mission Statement: We at Planet Fitness are here to provide a unique environment in which anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and...
We're not a gym. We're Planet Fitness. The Judgement Free Zone® Planet Fitness is known for a lot of things - our low prices (and all the stuff you get for those low prices), our lunk alarm, and of course, our Judgement Free Zone®. We're fiercely protective of our Planet and the rights of our members to feel like they belong. So we create an environment where you can relax, go at your own pace...
Planet Fitness is one of the best known health club in USA. The gym has over sixty locations all over the country. The company aims to make every gym member feel relaxed and unintimidated while working out at the gym. Signing up for a membership gives everyone the possibility to use every work out machinery and to get the most work out benefits.
