Pohanka Collison Center of Crystal City

3406 Jefferson Davis Hwy AlexandriaVA22305
Open
Sunday
Closed
Monday
9:00am-5:00pm
Tuesday
9:00am-5:00pm
Wednesday
9:00am-5:00pm
Thursday
9:00am-5:00pm
Friday
9:00am-5:00pm
Saturday
Closed
Payment Methods: Visa, MasterCard, American Express, Discover
Average Rating
3.5
Total Reviews
(10)
Recommended 0
Not Recommended 1
Average Rating Over Time
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Description

Wagonwork Collision Center does not participate in any of the repair networks because of the concessions or stipulations in the contracts, which generally leads to a lower cost/lower quality repair
by hotfrog on April 08, 2016 from hotfrog

Member Reviews

The worst bodyshop in all of Northern Virginia:
The WORST body shop I have ever been to.

Ever since they got bought by Pohanka there work has been garage. They are still clinging to their reputation to get first time customers

. I needed to have some vandalism damage repaired. They not only took a week to get me the estimate, but I spend 3 days going back and forth with Tommy Buchard - who by the way sends EVERY SINGLE EMAIL IN ALL CAPS - about what work I want to get done. So when I tell him that I need my car back for the long weekend he goes "what? This Friday? But we've already started working on the car." WTH?! I never gave you permission to work on the car.

Complete bogus. Then when I call them out on it they start saying how dropping the car off is consent. They wouldn't let me drop the car off there if I didn't sign the waiver. Bogus.

So I go to pick my car up on Friday and BAM Tommy tells me that I owe them $1,300 for body work. Body work that I never even asked for - total BS. But of course they won't release my car unless I pay them in full. So I'm stuck paying the BS bill so I can get my car back.

The best part is that in the time that they were doing all this "body work" they managed to sand down a non-damaged fender panel and get primer overspray all over my rear window. And guess what? That fender they sanded down - not covered by insurance. So I am stuck paying to fix a mistake they made while doing body work that I didn't want.

Now I'm stuck paying out of pocket for another shop to fix what they screwed up.

Worst. Bodyshop. I have ever been to.

Two thumbs down.
#wagonworksucks
by Raimund Stieger on May 29, 2012

Information from the business

* Caliber is consistently ranked among the highest customer satisfaction scores in the industry. * The largest collision repair company in the U.S. with more than 120 locations across the Southwest. * Referred by more Insurance Agents than any other collision repair company. * More cars are repaired in our shops every day than anywhere else in America. That's 220,000 cars back on the road per...
by yahoolocal on May 10, 2016 from yahoolocal
Started in 1965, Wagonwork Collision Center is a full-service collision repair center, specializing in all vehicles and models. Based in located in Alexandria, Va., the center offers tooling and training for repairing aluminum vehicle, with the expertise in import vehicle bodywork. It also provides a wide range of mechanical services, including four-wheel alignments, coolant flushes, engine...
by yellowpages on December 05, 2015 from yellowpages
Wagonwork Collision Center, located in Alexandria, Virginia, started in 1965 as Wagonwork Corporation and now has over 40 years in business as a full-service, independent collision repair center specializing in all vehicle makes and models, with highly-acclaimed expertise in import vehicle bodywork., The Wagonwork Technician Team is ASE certified and factory trained by Audi, BMW, Porsche,...
by superpages on January 24, 2014 from superpages