Potomac Valley Orthopaedic

Tang Daniel MD is located at 10700 Charter Dr, Columbia, MD. This location is in the Hickory Ridge neighborhood. This business specializes in Doctors & Clinics.

I had an absolutely dreadful experience with PVSM billing after undergoing a short period of physical therapy at their facility. I went to 6 sessions at the office in Columbia, Maryland and paid my co-pay before each P/T session. However, about one month after the end of my treatment, I received a bill for $15.00 stating I had not paid a co-pay for one session. Thinking I might have simply overlooked my co-pay one time, I sent a check to PVSM without a second thought.

Another month later, I received yet ANOTHER bill stating I owed another $15.00 for an unpaid co-pay for treatment. This time I suspected a mistake, as I was surprised at receiving even the first bill after my course of treatment. I contacted PVSM about my suspicion and was told that it was definitely not a mistake and that I owed PVSM another $15.00.

I explained that my recollection was of paying EVERY co-pay for my sessions via credit card and was there any way to check whether payment was in fact made. I also wanted to know for what session date the co-pay was not received so I could simply double check that date in my credit card record. PVSM could neither confirm whether my payments were received nor even give me a date of treatment(!) for this alleged lack of payment.

Long story short: After arguing with PVSM several times on the phone over the course of 2 weeks, and reviewing my credit card records (which showed all co-pays being paid on ALL dates of treatment), I was forced to fax to them all relevant credit card statements for the 2 months of treatment to prove to THEM I did in fact make payment for all six sessions of treatment on the dates of that treatment so they would stop billing me and threatening me with collections.

The insults to injury? I received one mumbled apology for the PVSM billing employee after I indignantly informed her that PVSM actually owed ME for the $15.00 check I sent after receiving their first bill. I spoke with her supervisor who told me she would do nothing to recognize my hassle due to their mistakes. No address of my irritation at being wrongly accused and the utter inconvenience of having to prove my credit card payments to PVSM. And when I (finally!) received my $15.00 back, the PVSM note stated that I "overpaid," not that they "incorrectly billed" me.

I will certainly never be using PVSM for my physical therapy needs again, and do not recommend them to anyone. After all, I only underwent 6 sessions of P/T- I can only imagine the trouble I would have had with a longer period of treatment!

Potomac Valley Orthopaedic Associates is committed to providing its patients with expert, comprehensive, specialized care. When it comes to bone and joint care, we have you covered.

Our mission is to provide excellence in orthopaedics Potomac Valley offers quality care and comprehensive orthopaedic services The Potomac Valley website introduces you to our highly trained Medical Team and provides general information about our practice including office hours, locations and services