if you call for seervice..have patience:
My biggest complaint is that they are very slow calling back when you call and leave a message for service. That irritates me to no end..
by Fulvio Cornuto on October 12, 2010
It better be a BIG job, or you wait!:
Douglas techs are very good. But, Douglas likes big jobs. If you call for small job like a routine furnace cleaning and filter change before each winter, you wait and wait and wait for a callback and sometimes you have to call him back a few times to get any attention. They apparently do not prefer small jobs and leave them as a last resort. That is our main "negative" thoughts regarding this company. You might be better off letting your oil company do the small stuff.
by Tom on October 03, 2010