Prairie Road Automotive
89925 Prairie Rd
EugeneOR97402
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Description
Prairie Road Automotive can be found at Prairie Rd 89925. The following is offered: Car Parts. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Eugene there are 24 other Car Parts. An overview can be found here.
Member Reviews
A Big NO!:
Don’t bother. Apparently their reputation for good service belonged to the previous general manager and when he retired full time to his farm he took it with him.
I had a narrow time frame to get some long overdue work done on my car so I made an appointment online for a full tune-up and several secondary issues that needed addressing. A week before the scheduled day I called to confirm (just in case) and sure enough they were aware of no such appointment. So I remade the appointment and reiterated what needed to be done. I arrived to drop my car to find they had only scheduled me for the most minor of the secondary issues. Once more I explained what I needed and signed an authorization for the tune-up to be done, along with an inspection to generate an estimate for the other remaining issues.
My car sat untouched for six days until at the end of that last day they finally did the inspection and generated the additional quote yet, never bothered to even begin the tune-up. Turns out they had gotten “too busy” to provide the promised service at the scheduled time and apparently also too busy to tell me so and allow me to reschedule or take my car elsewhere. They attributed it all to “miscommunication” implying that I misunderstood them and not the other way around. They were kind enough to not charge me for the inspection that their website says are free, all the while denying it says so, as if they were doing me a favor. It’s a good thing they are so busy and didn’t need my business. They probably don’t need (or even care about) yours either.
I had a narrow time frame to get some long overdue work done on my car so I made an appointment online for a full tune-up and several secondary issues that needed addressing. A week before the scheduled day I called to confirm (just in case) and sure enough they were aware of no such appointment. So I remade the appointment and reiterated what needed to be done. I arrived to drop my car to find they had only scheduled me for the most minor of the secondary issues. Once more I explained what I needed and signed an authorization for the tune-up to be done, along with an inspection to generate an estimate for the other remaining issues.
My car sat untouched for six days until at the end of that last day they finally did the inspection and generated the additional quote yet, never bothered to even begin the tune-up. Turns out they had gotten “too busy” to provide the promised service at the scheduled time and apparently also too busy to tell me so and allow me to reschedule or take my car elsewhere. They attributed it all to “miscommunication” implying that I misunderstood them and not the other way around. They were kind enough to not charge me for the inspection that their website says are free, all the while denying it says so, as if they were doing me a favor. It’s a good thing they are so busy and didn’t need my business. They probably don’t need (or even care about) yours either.
Information from the business
-ASE Certified -EcoBiz Certified -ASA Member We are Specialists in the maintenance and repair of your car, light truck or SUV in the Eugene & Springfield Area. Your satisfaction with our service and our staff of experienced professionals is our #1 goal. Our ASE Certified Technicians provide superior maintenance, service & repairs on most autos. We provide courtesy inspections on every vehicle...
Prairie Road Automotive located at 89925 Prairie Road in Eugene, OR services vehicles for Oil Change and Lube, Alignment Repair, Auto Body Repair, Auto Repair, Brake Repair, Diagnostic Services, Electrical Repair, Emissions Testing, Engine Repair, Exhaust Repair, Machine Shop Services, General Maintenance. Call (541) 461-6050 to book an appointment or to hear more about the services of Prairie...
We are a full service automotive repair facility with ASE trained technicians and a 2 year 24,000...
We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.
