Blind side:
I have never experienced being verbally and emotionally attacked by a staff member. She identified herself as (Dr. Eric Thai's wife), in front of others patients, staff members, which included Dr. Eric Thai. She was belligerent and belittling in her attempt to communicate. I was only revisiting this location to secure requested information from my recent eye exam/frame fitting on (March 29, 2014)
Instead, I was spoken to so disrespectfully. If that wasn't enough, she adamantly refused to give me all of my results. I know my insurance covered the entire visit, therefore; I vehemently question why I am only privy to a portion of my results?
I was mishandled, disrespected, and treated with prejudice. No thought was given or exercised as it pertained to my rights as their customer of the last five years. The tone of voice used to address me was intentionally demeaning, furthermore; it was intended to incite an interaction that surely would have ended in an altercation. However, I had no desire to lower myself to her standard.
Therefore, if you care less as to the overall treatment you'd receive at the hands of these unprofessional professionals, turn a blind eye and prepare to be blindsided.
by Michelle Lott on April 02, 2014