Priced Rite Towing

My husband & I called on Saturday the 16th, I was in a some what serious accident the prior night & just spent the night in the hospital. The call was made @ 12:08 PM we asked if we can come pick up the car the GIRL that answered the phone is the most rude, uneducated, unprofessional service worker I have ever spoken 2, she told us it was 2 late so we told her that we saw the website listed 24 hour service she had explained that was just 4 the towing (which I understand) so she then said the office hours are 9-5 & that it was not possible to come pick up my car that day. When we asked why she said that they closed @ 1-we live less than 5 minutes from the lot, we told her that & she said it’s still 2 late we had then said U just told us that the office hours are 9-5..? She changes her statement to say “well picking up the car is only 9-1 & it’s still too late.” She then said I can come on Monday not sure if she realized Monday was a holiday or not. So she sticks with her statement saying we can come on Monday 2 pick it up I said “OK that’s fine can I drive it off the lot?” she says yes.Then she changes her mind & says well no U can’t drive it off the lot we can pull it out of the lot & put it onto the highway & then U can drive it I said OK that’s that’s fine too I understand she said if it’s drivable U can drive it off if not then U cant, which makes perfect sense I said OK so what time Monday will be good?? Then YET AGAIN she says must’ve had a change of heart & says “actually we need 2 tow it completely out of R lot” I said “well would U bring it 2 my house then?”She says no I can’t bring it 2 UR house they bring it to (term she used was safe haven) safe haven & when I asked what does that mean she said we will bring it to a lot such as a McDonald’s or Wawa & then U can drive it out of there yourself. I said well I don’t like that because now UR gonna charge me 4 towing it to this “safe haven“ she said well it’s up to U if you don’t want us to tow it U can bring UR own tow truck if U “magically” happen to know 1 (her exact words) I said I do actually! I said so what time can I have the person w.the tow truck come to UR yard? 4 the 5th time now she changes her mind & says we don’t allow that- we don’t allow other tow truck companies to come get the cars off R yard. I said U JUST told me that that was just an option! When my husband asked 4 a price range his words were a “ballpark estimate” she said I have no idea what the prices are here... how can U work in the office, answer the phones & U don’t know what the prices are?? He said I’m not looking for an exact price & I understand it can be changed @ any moment I just want to know a roundabout so I can bring the proper amount since U only except cash we don’t carry cash on us. Monday comes around (theyre closed) because it’s a federal holiday which we already knew but we didn’t correct her we just let her think she was right so now my car sits there yet another day. The worst part of all of this is that during the time we were asking if we can get R car she must’ve gotten aggravated (hard job answering phones) she was huffing & puffing & when I said I don’t understand why I can’t get my car it’s still an HR until 1 o’clock she had the audacity to actually HANG THE PHONE UP on us! We are paying customers, we’re giving U business, if it weren’t for us (CUSTOMERS) U would not be in business, U would not be employed & that’s how U treat your paying customers??? U hang up on them?? IDK if this was somebody’s daughter helping out in the office but it was an absolute embarrassment. What a nightmare, STEER CLEAR OF PRICED RITE TOWING!!!