Rettinger Fireplace Systems

Rettinger Fireplace Systems, Inc. is a family owned and operated retail hearth shop offering a complete line of wood, gas & pellet burning fireplaces, stoves and inserts. With over 20 years of hearth industry experience, husband and wife, Alexis & David Rettinger, along with their dedicated staff, work directly with homeowners as well as builders/architects, interior designers and remodels. We...

I recently purchased my gas insert in 2010 from Rettinger's/Voorhees. I have to say it was an EXTENSIVE process , but we couldn’t be more pleased!!! They helped us every step of the way, they were so careful with all our clearances and even helped us with our permits, and our sales people were so knowledgeable and are still answering questions for me! We had purchased a simple gas log in the past from another store and Rettingers was kind enough to even make sure that one was being used safely when they came out for our home check. I would highly recommend them and we look forward to a long winter so we can enjoy our new insert!.
Posted on January 28, 2011

Please do not go here & give these people business. They are THEE worst people I have ever dealt with. Ever. Period. Customer service is the worst I've ever experienced. Waiting for a call back? Good luck. When you call, they're rude. Always have you on hold and NEVER call you back. I'm just a normal person trying to get a fireplace so my family can stay warm this winter. Maybe because I told them I'm on a tight budget they don't want my business. If that's the case, then tell me. Don't promise me day after day a call back that's never going to come. Horrible. Rude.
We even packed up our kids and went out there hoping for a better outcome. Negative. The people at the desk ignore you like you aren't even there. When you talk to them they talk DOWN to you like they're better than you.
I've been dealing with Lee in the Voorhees store, and the older man at the front desk with the gray hair. My mother has been dealing with the Northfield store and has had the same negative results as myself. I am so disappointed, but have found a great shop willing to help me who is glad to help us.

Salesservice

In business since 1995, Rettinger's is a full hearth shop with a beautiful showroom located in The Voorhees Design Center featuring over 40 gas, wood & pellet burning fireplaces, stoves & inserts. We have our own on-site custom cabinetry shop capable of producing exactly what you picture for your home complete with built-in cabinetry, TV cabinetry and more! We currently have over 15 deeply...

Rettinger Fireplace Systems, Inc. is a family owned and operated retail hearth shop offering a complete line of wood, gas & pellet burning fireplaces, stoves and inserts. With over 20 years of hearth industry experience, husband and wife, Alexis & David Rettinger, along with their dedicated staff, work directly with homeowners as well as builders/architects, interior designers and remodels. We...

Rettingers - "Where Details Make the Difference" is a family owned & operated hearth shop offering a complete line of wood, gas, pellet & electric fireplaces, stoves & inserts. Our custom mantle & cabinet making capabilites set us apart from our competition! Our dedicated, hearth educated and certified staff will assist you in making your all your hearth desires come true! .