Worst Place Ever...Stay Away:
This was the worst experience in attempting to purchase a car that I have ever had. Danny the individual who is over the used car inventory is dishonest (and that's putting it mildly). Beware if you deal with this dealership because it is exactly like all the terrible experiences and stories that you have heard about regarding used cars. They are truly "Used Car Salesmen" and try to sell you junk and then try to hike the price up when you catch them. I found them to have no sense of being honest or square dealing. The owner or GM is no better as he thinks everyone is trying to get a deal and that they should be happy if they have their time and money wasted just to end up with said deal. This dealership fails to realize that not everyone is trying to get over on them and that they should not try to take advantage of people. Sometimes people just want to be fair and to be treated like a customer. This establishment seems to think that they are the only game in town and that they are doing you a favor by taking your money.
I went in to purchase a car for my daughter and the car they had advertised as a automatic was...you guessed it...a manual. I said that I didn't want that vehicle but before I could leave they said they had an automatic of the same make that came in on trade. They tried to sell it to me for 4,000 dollars over the trade they gave the previous owner. How do I know, you ask? He was still there and I spoke to him. He disclosed that the car was a buyback (lemon) in CA which the dealership did not disclose immediately (they did later). He also told me that the check engine light was intermittently coming on and off. I was still interested in the car and I made the dealership a fair offer of $2000 above the trade in value that they gave the previous owner (that they [Danny] accepted) with the caveat that I wanted to have the car checked out by a 3rd party. I did and it cost me $119 just to find out that the car needed about $2000 of repairs. When I took it back to Danny to have a conversation about the issues. He didn't want to come off the price and simply wanted me to pay for parts and have them do the labor (which is nothing to them because the mechanics are employed by them). When I said "no" I was basically stuck to eat the $119. I then spoke with another manager who said that it was explicitly communicated that the car in question was not to be sold at all and he had no idea why the salesperson and Danny showed it to me. He also told me flat out that he was not going to refund my money (later he said he would). The whole experience was a "cluster" and I wasted 4 hours. I ultimately wanted to talk to the owner/GM Shannon Ashford and he seemed unconcerned about my experience and basically doubted that I was telling the truth about Danny's behavior, stating "Danny was here when I got here...Thats hard to believe.. not him". He also said that having a $1000 dollars knocked off the car was worth my bad experience and that should have made it worth my time. Then he asked me in a condescending manner did I understand like I was some idiot. At that point I knew that he didn't care at all. He thought I wanted something from him when all I wanted was for him to listen. I decided at that second that even though the price they were giving me was a good price after all the lies and deceit...I decided to walk away because I couldn't live with myself if had given those shady characters one red cent of my money (Never give your money to people who treat you poorly). I am a firm believer in that besides I have kids and how could I raise them or teach them this valuable virtue if I caved in!!!! Your dignity is more important than any amount of money!!! I am telling you that this establishment will take advantage of you or they will strip you of your self worth and dignity by treating you like dirt while working under the guise that they are doing you a favor....unbelievable!!!!. You should stay very very very far away from this dealership.
I hate writing reviews but this place is so bad I had to warn people. Buy at your own risk and know whatever deal you think you're getting....you're NOT because they are ripping you off. I get that they want their margins to be high and make as much money as they can but these are certified rip off artists and Danny is the worst and on top of that he's the one in charge of the inventory (so he says) and he sets the price. Again, I can't be more clear when I say stay clear of this place. Wolves in Sheep clothing.
Make Sure Everything Is Clear!:
If you are going to deal with any sales associate deal with Dawn! She is great! BE SURE EVERYTHING YOU TALK ABOUT IS CLEAR AND IN WRITING! If you deal with Darren in finance be sure everything is clear and get that in writing from him, not just the papers they print out. Make sure that if you are trading your car in that it WILL BE paid off in a timely manner. It took them almost a month to pay my trade-in off and it caused money to draft out of my bank account for the trade-in still.
If you need anything to be taken care of maintenance wise ask for Heath! He will take care of you!
Other than that, my Jeep runs just fine. The gas is not the greatest on it. I have to fill up every week and I only drive from 75 and Campbell to 75 and Royal often. I hate that the 2013 Jeep Patriot I bought didn't come with automatic windows. Weird of a manufacture to do that, but it's not the dealerships fault, just giving my thought on that.