Rock Bottom Carpets Inc

Rock Bottom Carpets Inc can be found at Beltline Rd Sw 1000. The following is offered: Carpets & Rugs. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Decatur there are 8 other Carpets & Rugs. An overview can be found here.

Rock Bottom Carpets replaced the flooring throughout our house. They put in hardwood everywhere except the kitchen and bathrooms which got tile. We could not have reasonably imagined a better experience. We got a good price on the material and installation. The installers moved all the furniture before and after. Also, they were quite pleasant around the house. They did a great job, and did it expeditiously. I can't speak for all the Rock Bottom Carpets stores, but I would highly recommend to one in Decatur.

When you place an order with Rock Bottom Carpets, they only take cash, check, or debit card. They do NOT take credit cards. I placed an order and was required to provide a 50% deposit on the estimated total cost. Their policy is no refund if the order is accepted after measurements are taken. I decided to not accept and cancelled the order. They are refusing to refund my deposit until after 10 business days. This would be understandable if they used the normal route of depositing the check in their bank account and waited on the clearance process but in my case they personally went to my bank and cashed the check I gave them. They have the funds but are still insisting on waiting the 10 business days to refund my deposit. This is bad business practice and poor customer support. I will never do business with them again and advise anyone else to beware when doing business with them.

Follow up: I found out the business uses the same credit union as I do. So when they deposited my check into their account it was immediately withdrawn from my account. I stand by my claim they had obtained the funds. Well 3 days after writing the review I received a call from someone claiming to be the CEO of the company. The person was very agitated and displeased that I had filed a complaint on them. The call to me was not to discuss the matter because he wouldn't let me get a word in during the conversation. He continually chided me going so far as to call me a liar for saying he cashed my check. This further proves this business to be one that takes as much advantage as they can of their customers. Good luck to all who decide to do business with them.

Rock Bottom Carpets has the highest quality flooring and carpet in for the lowest prices. Come see our selection in-store or online.

Since 1996 we have been helping North Alabama with their floorcovering needs. We take pride in offering customers with the best-quality products and personal service. We invite you to stop by one of our showrooms and see our large selection of flooring products ranging from carpet to hardwood. We are a authorized dealer for Mohawk, Congoleum, Tarkett, Nafco, and Quick-Step products. From one...