Rodica European Skin & Body

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Save Money: Packages offer a good range of services and substantial discounts. Free skin care consulations are also available.

The Extras: Though a robe, gown and spa slippers are provided, lockers are not. Clients change and stow their clothes in a vacant treatment room, though they are asked to keep purses and valuables with them.

I bought my friend a gift certificate last Christmas via Rodica’s website after reading all the great reviews. By January, neither my friend nor I had received it, so I contacted Rodica about the status of it and she said she had no record of it and to please resubmit. After months of emails, phone calls and voicemails, and even a faxed copy of my bank statement (without personal information) as proof of my purchase, she promised to resend it. Again, nothing. My subsequent emails and phone calls went unanswered.

I filed a complaint with a popular consumer advocacy group and was appalled at how blatantly Ms. Rodica lied and told them the gift certificate was sent in December! The Bureau forwarded her the emails she sent me in which she said she had no record of my order. She never responded.

Money is not the issue here, although I will get it back! I am disgusted at the thought that Rodica is willing to cheat a would-be client out of money for services that were never rendered. I felt my requests were fair. I asked that the previous certificate be voided (if it existed) and a new one be issued, or that I be refunded. Instead, Rodica chose to keep the money for herself! Before you visit Rodica, I would consider the type of person you would be doing business with and think about the consequences should your experience not echo those of other reviewers on other spa sites.

The Scene
Tucked into the office complex adjoining the mall, the spa is small but comfortingly decorated and pretense-free. Beauty-industry veteran and spa owner Rodica leads the charge...

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