S & S Exotic Animals Inc

This company A Pet Store.

It all started back about two years ago, I bought a hedgehog. I picked her up and looked at her and she seemed fine. I was not given a care sheet and frankly, the lady didn't really seem to know all that much about hedgehogs. Anyways, I took her home and immediately noticed something was really wrong. She was throwing up and having terrible diarrhea. I called s&s and asked them what could be wrong with her and what I can do about it. They proceeded to not answer any questions and told me no exchanges or refunds. I took her to the vet immediately the next day and the vet told me she was in really bad shape and would have died if I hadn't taken her. Again, at this point I only had her for about a day and a half. They administered medicine to give her twice a day and it helped a lot. Less than a week later I picked her up and her left eye was bulging out of her head. It was about twice the size of the other eye. Alarmed, I took her to the vet once more. S&S had been keeping the hedgehogs in the wrong kind of bedding, a mix between care fresh and wood shavings and a piece of the wood was lodged in her eye. The eye was badly injured and infected they had to take it out and sew it shut! So about 600 dollars later in vet bills I was obviously furious. I went their again to look around twice since then and each time I see sick animals. The most recent time I was in their was mid June and I saw their sugar gliders were out in the light and moving shakily and slow. They were thin and covered in diarrhea. We made a complaint about them and were shrugged off. Recently I saw a post on Facebook on a popular public group of someone asking about s&s so I felt the need to voice my opinion. Videos of the sick animals were posted and someone tagged the owner in the conversation. She verbally attacked me and called me a liar. She said the gliders in the videos weren't for sail and that they were babies. We said just because they weren't for sail doesn't mean they shouldn't get the correct care needed. She was very rude, sarcastic, unprofessional and condescending to everyone who started posting concerns about her store. It was absolutely ridiculous. She said the sick animals were isolated incidents. But the facts are, they have horrible reviews EVERYWHERE. They are ranked 2.5 stars out of 5. She says no pet store is perfect. I say another entrepreneur store, Pets A Plenty, very similar, has little to no bad reviews anywhere and have 4.9 out of five stars. The facts are there.

I go into this store whenever I'm in town mainly to look. I had been on a waiting list to get rats from a REPUTABLE breeder in Austin and wasn't planning on coming home with anything. Unfortunately, I got suckered into holding their last rat - a double rex boy - and took him home to save him the fate of becoming a feeder. Since rats are social animals, I asked them when they'd be getting in more males. Two people assured me they'd be getting in dumbo rex males no later than that Wednesday. I searched for male rats needing homes, had no luck, so I called back on Wed to see what they got in. Nothing. They told me to call back Thursday, so I did. Same thing. I called back on Friday and talked to a VERY rude woman who told me they weren't getting any rats except feeders in at all anymore and that I'd been given incorrect information. Uh, excuse me, by this time I'd talked to at least 4 people who had told me they were expecting to get dumbo rex males that week. I ended up speaking to the manager who was of no additional help and couldn't verify when they'd be getting any in - if they did at all. So I was stuck with a single rat and ended up having to go to Petsmart to get him a buddy since the rescues only had females and the breeder hadn't even bred for her litter yet.

Very bad customer service, rude staff, and horrible conditions.

Great Pet Store, Awesome selection of healthy animals, I've bought lots of animals from them with no issues, Just listen to their advice

Neither of the owner's names are CJ. Not sure if that person was ever in the store. No one has ever pressured me into buying anything and they've never lied about any of the animals.

We stock a variety of mammals, reptiles and birds. We breed the majority of the animals we sell. We offer quality animals at great prices.