Most irresponsible travel agent:
I purchased a ticket from Sai Travels for
SFO - Munich(Germany) - BOM and return
BOM - Munich(Germany) - Frankfut (Germany) - SFO
The airline was Lufthansa.
To travel from 1 EU city to another a Schengen Visa is required. The travel agent never asked me or informed me about such an requirement.
I was not allowed to board the Munich flight from Mumbai airport and was stuck there. I was just lucky to get 1 last seat in the next flght to Frankfurt. Had I not got this ticket I would have been stuck in Mumbai for atleast a week since it is the holiday season.
After calling up Sai travels on my return, I came to know that they were not even aware of such visa requirements. Instead of accepting their mistake they argued and talked rudely. The Lufthansa staff at Mumbai airport were shocked that the travel agent were so careless and dint even inform me about it.
Please dont rely on Sai travels for any more information other than the ticket and the charges. They are not bothered about any other requirements or information to be given to the passengers. Think twice before purchasing a ticket from them.
by Aditya on January 07, 2010