Sandals Luxury Pools
2096 Barberry Dr
BufordGA30519
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Description
Swimming Pools Private
Swimming Pool Construction
Swimming Pool Construction
Member Reviews
Buyer Beware:
Buyer Beware. We interviewed multiple pool companies before we started our pool project. We felt very comfortable with Trent and thought he was the best company for the job. Little did we know that a year later, we still don't have our project done. We have gotten excuse after excuse. There is no communication whatsoever.
Just know if you choose them to build your pool, you are looking at a year plus for completion. We started our pool project December 14 of 2021. All was good in the beginning when Trent was trying to get our business but as soon as the project was started, we have been unable to reach him. He's either hunting, on vacation or out of state trying to start a new business venture. Our pool originally was said to be completed in April 2021, then were promised by June for our daughter's baby shower. June came and went. We finally got water in the pool middle of August, but that was after call after call asking them when they were coming back to work. It is now December and our project which included an outdoor kitchen and pavilion is still not finished. I understand weather delays, but we have had weeks of perfect weather and no one has come to work. Our backyard is a muddy mess. We have mud running into the pool when it rains. Excuse after excuse as to why they aren't working at our home.
Make sure once Trent quotes you a price you have him send you it in writing. There is no communication between him and the office about pricing. We were told the total cost of our outdoor kitchen, pavilion and fireplace would be a certain amount. This was budgeted, but then 2 weeks ago after half the kitchen was started, workers picked up and left and we got an invoice for an ADDITIONAL $19,000. We were never told of the extra costs, now half the kitchen was started and basically highjacked that if we didn't pay the additional 19K, they wouldn't come back to finish. We told them of our conversation with Trent, asked him to call us and still not a call from Trent. We have texted Trent, called Trent multiple times and still not call from Trent to explain the situation. I don't know how many people have an extra 19K laying around. Instead, he has his project manager, call us, who wasn't there the day we were told what the total cost of our outdoor pavilion and kitchen would cost. They finally said they would reduce the amount to 18K. Wow, what a discount!! Honestly think they should have done something better than that especially since we were never told of any additional costs.
We have even gone up to the business to try to talk to them about the situation. If you call the office to talk about the invoice, you are told the office Manager is with a customer and can't talk. Never a call back. This has been a very frustrating experience for us. We just want our backyard done. As a realtor, i will definitely not be referring anyone to this company when I have clients looking to put in a pool.
Just know if you choose them to build your pool, you are looking at a year plus for completion. We started our pool project December 14 of 2021. All was good in the beginning when Trent was trying to get our business but as soon as the project was started, we have been unable to reach him. He's either hunting, on vacation or out of state trying to start a new business venture. Our pool originally was said to be completed in April 2021, then were promised by June for our daughter's baby shower. June came and went. We finally got water in the pool middle of August, but that was after call after call asking them when they were coming back to work. It is now December and our project which included an outdoor kitchen and pavilion is still not finished. I understand weather delays, but we have had weeks of perfect weather and no one has come to work. Our backyard is a muddy mess. We have mud running into the pool when it rains. Excuse after excuse as to why they aren't working at our home.
Make sure once Trent quotes you a price you have him send you it in writing. There is no communication between him and the office about pricing. We were told the total cost of our outdoor kitchen, pavilion and fireplace would be a certain amount. This was budgeted, but then 2 weeks ago after half the kitchen was started, workers picked up and left and we got an invoice for an ADDITIONAL $19,000. We were never told of the extra costs, now half the kitchen was started and basically highjacked that if we didn't pay the additional 19K, they wouldn't come back to finish. We told them of our conversation with Trent, asked him to call us and still not a call from Trent. We have texted Trent, called Trent multiple times and still not call from Trent to explain the situation. I don't know how many people have an extra 19K laying around. Instead, he has his project manager, call us, who wasn't there the day we were told what the total cost of our outdoor pavilion and kitchen would cost. They finally said they would reduce the amount to 18K. Wow, what a discount!! Honestly think they should have done something better than that especially since we were never told of any additional costs.
We have even gone up to the business to try to talk to them about the situation. If you call the office to talk about the invoice, you are told the office Manager is with a customer and can't talk. Never a call back. This has been a very frustrating experience for us. We just want our backyard done. As a realtor, i will definitely not be referring anyone to this company when I have clients looking to put in a pool.
Information from the business
Service Areas Include: Atlanta and North Georgia including C@!%!*g, Brookhaven, Dunwoody, Sandy Springs, Johns Creek, Marietta, Roswell, Milton, Canton, Lawrenceville, Buford, Suwanee, Athens, Bogart, Duluth, Norcross, Commerce, Dawsonville, Ballground, Gainesville, Loganville, Grayson, Winder, Jefferson, And the rest of Northeast Georgia.
Sandals Luxury Pools specializes in custom inground swimming pools, landscapes, masonry work, concrete, and outdoor patios. With over 16 years experience and thousands of projects under our belt Sandals is qualified and prepared to take care of all your complex outdoor projects.
If you are looking for a personal swimming pool contractor that's willing to go out of their way and meet your...
If you are looking for a personal swimming pool contractor that's willing to go out of their way and meet your...
