SIGNIFICANT Damage + NO Communication:
Silverback Moving did well over $10,000 in damage to our property, and has not responded to our claim of damages; screening phone calls and ignoring emails for 30+ days.
Schea Van Lines managed our move from Columbus to Cleveland; however, Silverback Moving showed up to execute the move. During the move, the staff ran out of shrink wrap, and could only cover our furniture with blankets. They promised to fully wrap everything when it went into storage. This did not happen. Upon arrival to our new home, pieces came off the truck unwrapped, chipped, broken and damaged beyond repair.
The boxes packed in the truck were dropped and handled in a less than professional manner; based on the significant dents, collapses and tears in the cardboard. This is beyond the damage consistent with normal handling. Upon opening the boxes, the damage to our property continued.
The added pleasure has been the discovery of multiple cockroaches in our belongings.
The worst personal violation was finding that our property had been rummaged through. We found items from latched bins scattered about the truck, purses and personal property turned inside out and searched and jewelry boxes had been ripped apart. The appearance of the truck, and the treatment of our property is nothing short of negligence.
Since our move, we have filed a claim for damages with Silverback Moving, and the owner Cam Schea. To date, we have had no response from the company in any form. They have screened our calls and emails go unanswered. I have escalated this case with the Public Utilities Commission of Ohio and will pursue legal action if necessary.
by Smith.5267 on June 27, 2017
Silverback Moving and Storage:
Having been in the shipping and delivery business for over a decade, I understand excellent service and proper operation in an organization. Silverback Moving & Storage certainly possess those traits and values.
From the quality of men that play a key roll in the operation, to those in the office that manage Silverback Moving the quality of service provided is certainly exceptional.
Reliable, efficient, and reasonably priced is certainly excellent words that can be used to describe Silverback Moving. When we ask for a truck, Silverback Moving delivers. When we ask for labor, the finest men from Silverback Moving arrive.
I will continue to work with this company, and will refer them to others in need. THANK YOU Silverback Moving, always a pleasure to deal with!
by Alec Green on October 14, 2016
Silverback Moving:
Silverback Moving handled a few key components of our service last spring and the service was overall very positive. The staff were skilled as promised and the company billed a reasonable price. Silverback Moving got two thumbs up!
by Jared.Lincoln on December 14, 2015