Silvia's Tailoring
415 Main St
MetuchenNJ08840
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Description
Since 1999, Silvia's Tailoring has been providing Retail - Custom Tailor from Metuchen.
Member Reviews
Rude and unprofessional:
TL;DR: The dress was torn at the tailor's. Silvia didn't take responsibility, and was highly unprofessional and rude.
I was referred to Silvia by a bridal boutique in Princeton. The initial interaction with Silvia was positive and professional (even though she isn't the warmest person, that wasn't a deal breaker initially). The dress was in pristine condition and just needed to have some minor adjustments and a bustle placed.
During the second fitting, I noticed that there was a tear at the bottom of the dress in the fine silk fabric. I had re-checked the dress multiple times myself, along with the boutique sales rep, my parents, and Silvia herself (the initial fitting appointment is meant to identify any alterations and fixes that need to be made, including torn fabric). It stands to reason that the tear most likely occurred while the dress was in the possession of the tailor.
When courteously asked how this happened, Silvia became incredibly defensive and rude, accusing me of not noticing it before, and refusing to acknowledge even the possibility that it could be her or her staff's fault. Mistakes happen all the time -- it's human to err, and no quality control process is ever perfect. But it's all about how you respond when things go awry. The right and honorable thing to do as a service professional (and human being) would be to trust the customer, and offer an apology and some sort of compensation (even if partial).
Instead, what I got was an earful from Silvia, and a stressful confrontation that left me almost in tears. I had already paid the alteration fee, so there was no way for me to withhold payment, and Silvia refused to provide even a partial refund. The work was fine, but it's not nearly worth the negative experience. Wedding planning is hard enough -- I'd rather work with professionals who will treat me with respect and not add more stress to my life.
I was referred to Silvia by a bridal boutique in Princeton. The initial interaction with Silvia was positive and professional (even though she isn't the warmest person, that wasn't a deal breaker initially). The dress was in pristine condition and just needed to have some minor adjustments and a bustle placed.
During the second fitting, I noticed that there was a tear at the bottom of the dress in the fine silk fabric. I had re-checked the dress multiple times myself, along with the boutique sales rep, my parents, and Silvia herself (the initial fitting appointment is meant to identify any alterations and fixes that need to be made, including torn fabric). It stands to reason that the tear most likely occurred while the dress was in the possession of the tailor.
When courteously asked how this happened, Silvia became incredibly defensive and rude, accusing me of not noticing it before, and refusing to acknowledge even the possibility that it could be her or her staff's fault. Mistakes happen all the time -- it's human to err, and no quality control process is ever perfect. But it's all about how you respond when things go awry. The right and honorable thing to do as a service professional (and human being) would be to trust the customer, and offer an apology and some sort of compensation (even if partial).
Instead, what I got was an earful from Silvia, and a stressful confrontation that left me almost in tears. I had already paid the alteration fee, so there was no way for me to withhold payment, and Silvia refused to provide even a partial refund. The work was fine, but it's not nearly worth the negative experience. Wedding planning is hard enough -- I'd rather work with professionals who will treat me with respect and not add more stress to my life.
Information from the business
228180attr:bridalalterations
