Sims Car Mall

We offer a terrific value in Used cars. We offer Bank Financing and also have our own leasing company for our used cars.

My husband had been in contact with the owner about buying a Chevy Malibu Maxx and he told us that we should come up to take a look at the car. After over an hour drive on a Wednesday, when we got there we were told that the car was sold(even though my husband had talked to him the night before). We were disappointed but the sales manager Brian Maiden told us that he could have us one on Friday afternoon. We gave them a $1000 down payment and received a promise that he would call us when it arrived. Friday night my husband called to get an update and this is when the problems again. We were promised that it would be there late Friday night and he would call us in the morning after it was inspected. By two on Saturday we still hadn't received any news/calls from them. We had to call SIX times before we got any response(secretary told us he was on phone everytime we called over a five hour period). Brian swore the car would be there Saturday night and he would even meet us Sunday morning to pick up the car. Sunday comes-no call. No answer on any of the numbers "he can always be reached on". Monday comes around, still no call. My husband had to miss a work trip on Monday because he thought the car was going to be there and he needed to sign all the paperwork. After I finally got Brian on the phone, he told me it would absolutely be there and ready Tuesday morning and to come in at 10 AM. I had a bad feeling so I called before we left Tuesday to make sure everything was good to go. Car STILL wasn't there. Only after I told him that I wanted my money back did he tell me that he had no idea where the car was or when it would get there. I left a message for the owner and he called back saying that he would be at the dealership when we got there. As soon as we pulled in, Brian came running out with a refund check, said "Sorry" and walked away. I don't think he wanted us to come in and tell the owner how poorly he treated us. Our previous car was stolen, so we were paying for a rental out of pocket. They did offer a loaner car but why would we make a 2 1/2 hour drive if our car was supposed to be there the next day? I want the cost of my car rental for the day that they strung as along, Friday-Tuesday.
Overall, we were promised the car would be there six times and made over 15 phone calls to them. They didn't call us one time. We gave them $1000 then Brian can't even call and keep us updated? VERY poor service.

Other names for same dealership: Sim's Car Mall, CashforCarsStore.com, Revolutionary Car Credit, Andy Chevrolet.

We began in 1988 In Willoughby, Ohio and since have expanded. We now have dealerships in Lyndhurst, Euclid and Medina.

We finance or lease people with bad credit or first time buyers when traditional banks say no and the folks are having difficulty getting approved for conventional financing.

At Sims Car Mall, we offer the "Best Used Cars and Trucks on the planet." Used car shoppers can view pricing, mileage, and 36 pictures of our quality used and pre-owned vehicles