Solar Refrigeration & Appliance Service Inc

Solar Refrigeration & Appliance Service Inc can be found at Edwards Ave 1501. The following is offered: Appliance Repair. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In New Orleans there are 5 other Appliance Repair. An overview can be found here.

They were contracted by IKEA and Whirlpool to replace a piece of glass on my stove door on July 2. It is now August 15 and they have still not fixed my stove after 6 attempts.

First, their scheduling system mis-scheduled four appointments I set, meaning that four times, over four weeks, I set appointments on the phone with them and then their technician was scheduled at the wrong time. This happened on July 2, July 3, July 9, July 17, and July 22.

When they finally came out, they ordered the wrong part. TWICE. Both times they blamed IKEA. This happened on July 29 and August 16.

The "president" of this company said I should contact Whirlpool because they are the problem. When I asked why I needed to contact Whirlpool when, obviously, his company had mis-ordered the part twice, he basically told me he didn't really care what the problem was. He was defensive, rude, and unprofessional. Not one apology from him, not one attempt to fix the problem. From the complaints on line and from my experience, this company blames everyone else for their incompetence. And they really have no incentive to be better—they contract almost exclusively with appliance companies to service their products. On the BBB website, they have over 30 complaints from folks like me who have had customer service problems. I have logged hundreds of hours with this company, either waiting for technicians to show up, rescheduling appointments, talking them through part ordering, and trying to get this matter resolved.

I called the manufacturer for a repair on my freezer and was dispatched to Solar. The first time they came out they said I had a bad seal on the door and they needed to order the part. 5 Days later, they came to install the part. After a day, I noticed I was having the same issue, so I called to have them back out. 4 Days after I called, they no-showed with no phone call to explain why. I called again to ask about it - no apology and no attempt to re-schedule sooner than 5 days after that (I'm at 2+ weeks without a functioning freezer at this point...). They come out a third time, spend an hour 'fixing' the freezer. The next day I have 2 additional issues with my freezer AND my refrigerator stopped working (it was working fine before they came). When I call them to explain that I am having more issues now than when I started, the service manager told me that I was lying and that I broke my freezer and refrigerator. They were VERY rude on the phone and refused to stand behind their work. In the end, the manufacturer is dispatching to a different repair company to fix all of the issues. I'll be sending a notice to the BBB about Solar....I've never been more frustrated.

Called manuf. of my washer for warranty repair. They dispatched Solar to make repairs. Repair part was ordered Dec. 20, scheduled to arrive and be installed Dec. 28 (understandable Christmas delay).
I called Solar to confirm service call on Dec. 28., between 8-12 noon. Service rep called me at 1:pm to tell me the part arrived broken and would be reordered. I requested to speak w. manager who then told me the part was reordered on Dec.26 and would arrive Jan. 2. I asked for part to be shipped overnight but he declined request. Stated I should call manuf. and pay for expedited shipping myself.
I can't understand why Solar scheduled the repair for Dec. 28 when they knew the part was broken. I can only believe they intentionally lied to me.This will be my first and last time to do business w. them.

Solar Refrigeration and Appliance Service, Inc. is your Appliance Repair Specialist. We have proudly been servicing appliances in the New Orleans metropolitan area since 1974. It is our goal to provide you with the dependable, high quality appliance repair service that you expect and deserve.