BEWARE of this place!!!!:
There admin staff is horrible. The three of us were in a motor vehicle accident. The business is ran sub par. We were told that we needed to see their surgeon(s) for a consultation. When weeks went by and we were not contacted from them for an appt, I called to ask what has the delay? I was sent back to the nurse practitioner (for a second time). This of course allowed them to bill the car insurance company for ANOTHER VISIT. Upon my arrival with the NP, she told me, "why are you here with me, you need to see a surgeon!?!" I explained that I voice the same thing to the office staff. The NP then checked her records, and said, "I see the problem..." "It shows here that you have an attorney?" I said, "yes, wouldn't you get one too if you were creamed by a drunk driver?" The NP said, " that's why no surgeon (from Southern Oregon Ortho) has called to schedule with you." "The surgeons don't like taking on patients with attorney's"....... NEXT, My wife is trying to get scheduled.... The car insurance company has authorized the visit (they made us get that and do the leg work....they were too lazy to do it themselves), Now we are ready to schedule.....WRONG!!!! They then said we need to get a "letter of protection" from our attorney. So WE got that (several days later) on our own as they requested. So lets FINALLY schedule.......WRONG AGAIN!!!! Now they say WE need to get prior authorization from our private health insurance company? I have had enough at this point.... NOW to make matters worse, they call me and say I can be seen from their surgeon (Dr. Bengard). With due diligence, I look him up on the web... he has only two (2) reviews. BOTH are 1 out of 5 stars. When I call back his assistant, tells me, "well he is a new doctor." So will let me see only ONE of their several surgeons, the Dr. that is new with TWO (2) negative reviews, and ZERO positive/neutral reviews?? I found a new surgeon whom is NOT associated with Southern Oregon Orthopedics, highly rated, and ready for this.... I called and scheduled an appointment, gave them my car insurance info, and they got authorization all by themselves like a reputable, and responsible medical provider should. Just my two cents.... do your research, and remember Southern Oregon Orthopedics doesn't hold the monopoly on Orthopedic medicine /surgery in the rouge valley. I will never go back there again, and urge EVERYONE to search around for other ortho providers. Then decide from there.
by unhappypatient on October 23, 2014