Spoiled Lady
1202 S James Campbell Blvd
ColumbiaTN38401
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Description
Since 1998 the company has been providing Retail - Women's Specialty Clothing Stores.
Member Reviews
Please Read:
I have four issues all linked to one major issue. Poor Customer Service in a service oriented business. I can PROMISE that my family and I will NEVER RETURN.
ISSUE ONE:
It seemed as if no one was in charge. It took three trips with a billing statement from a third party, for the very elusive gentleman in charge, Tom, to admit and credit $80 that was missing from our account (billed but not credited). Billing also indicated that an extra vest was ordered. We only noticed this after we received an extra vest. When the issue was brought up to a salesperson, I was assured that we were not charged for the extra vest. Consulting the bills later, I am sure we were and am still waiting for the return of my $40 dollars.
ISSUE TWO:
Two out of four tuxedos were not sized properly. One person of our party was from out of state and was measured in a shop out of state (MI). Staff at Spoiled Lady claimed this was the reason that the tux ordered was the wrong size. Believable, only to someone who couldn't read otherwise. The measurements ordered did not match the measurements given (shirt and pants). The pants were poorly hemmed and tightened to the max. The replacement shirt noticeably did not match the other three (tiny pointed collar versus full collar and the ribbing one the front was different). The sizing of the other tux couldn't be excused as someone else measuring improperly (Spoiled Lady did the measuring). The salesperson on the morning of the wedding hassled the family member sent to pickup the hemmed tux because he was not the bride or groom even after we received the okay for them to do the pickup.
ISSUE THREE:
My wife's dress required a hoop skirt because of the length. This was billed for months earlier, but never ordered. My wife, unknowingly, had used one the store had, even up to the day before when she went in for her final fitting. As she was redressing, the salesperson packed her dress to go. When the dress was open the next day, the hoop skirt was missing. After phone calls and an emergency trip, by the same benevolent family member, a nonadjustable hoop skirt 6 sizes too small was sent with the assurance that it was the one she had used the day before. When this was discovered, phone calls were made, and no one answered the phone at 1:55 pm on a Saturday (store hours as given are till 3 pm on Saturday). The result of this hindrance delayed the wedding for over half a hour (expensive when you count everyone who was already on the clock; not to mention very upsetting to the bride). The Monday after (Saturday wedding), both mothers (bride and groom) went to return the tuxedos and hoop skirt. The Spoiled Lady staff haggled with them for over an hour on the hoop skirt. They argued that the hoop skirt was used and couldn't be returned. HELLO, it was used when it was picked up and my wife never wore it (six sizes too small). Only then did it come to light that my wife's hoop skirt had never been ordered. The staff then tried to justify reasons not to return the money (forty measly dollars when the bill was seven shy of fifteen hundred). On a positive note,
ISSUE FOUR: (related to issue one)
The number one reason that I will never return is that Tom flat out lied on Monday to both mothers (bride and groom). He denied that my wife and I had any problem over the $80. It took me threatening to call Visa and dispute the charge before he acknowledged it . He also blamed my wife for her hoop skirt not being ordered. Like it was her responsibility, she was measured and paid; they didn't order it, period. I do not believe the customer is always right, but I do believe in fairness. Blaming the customer for your own poor management and organization skills is not a healthy or profitable business practice in today's economy.
ISSUE ONE:
It seemed as if no one was in charge. It took three trips with a billing statement from a third party, for the very elusive gentleman in charge, Tom, to admit and credit $80 that was missing from our account (billed but not credited). Billing also indicated that an extra vest was ordered. We only noticed this after we received an extra vest. When the issue was brought up to a salesperson, I was assured that we were not charged for the extra vest. Consulting the bills later, I am sure we were and am still waiting for the return of my $40 dollars.
ISSUE TWO:
Two out of four tuxedos were not sized properly. One person of our party was from out of state and was measured in a shop out of state (MI). Staff at Spoiled Lady claimed this was the reason that the tux ordered was the wrong size. Believable, only to someone who couldn't read otherwise. The measurements ordered did not match the measurements given (shirt and pants). The pants were poorly hemmed and tightened to the max. The replacement shirt noticeably did not match the other three (tiny pointed collar versus full collar and the ribbing one the front was different). The sizing of the other tux couldn't be excused as someone else measuring improperly (Spoiled Lady did the measuring). The salesperson on the morning of the wedding hassled the family member sent to pickup the hemmed tux because he was not the bride or groom even after we received the okay for them to do the pickup.
ISSUE THREE:
My wife's dress required a hoop skirt because of the length. This was billed for months earlier, but never ordered. My wife, unknowingly, had used one the store had, even up to the day before when she went in for her final fitting. As she was redressing, the salesperson packed her dress to go. When the dress was open the next day, the hoop skirt was missing. After phone calls and an emergency trip, by the same benevolent family member, a nonadjustable hoop skirt 6 sizes too small was sent with the assurance that it was the one she had used the day before. When this was discovered, phone calls were made, and no one answered the phone at 1:55 pm on a Saturday (store hours as given are till 3 pm on Saturday). The result of this hindrance delayed the wedding for over half a hour (expensive when you count everyone who was already on the clock; not to mention very upsetting to the bride). The Monday after (Saturday wedding), both mothers (bride and groom) went to return the tuxedos and hoop skirt. The Spoiled Lady staff haggled with them for over an hour on the hoop skirt. They argued that the hoop skirt was used and couldn't be returned. HELLO, it was used when it was picked up and my wife never wore it (six sizes too small). Only then did it come to light that my wife's hoop skirt had never been ordered. The staff then tried to justify reasons not to return the money (forty measly dollars when the bill was seven shy of fifteen hundred). On a positive note,
ISSUE FOUR: (related to issue one)
The number one reason that I will never return is that Tom flat out lied on Monday to both mothers (bride and groom). He denied that my wife and I had any problem over the $80. It took me threatening to call Visa and dispute the charge before he acknowledged it . He also blamed my wife for her hoop skirt not being ordered. Like it was her responsibility, she was measured and paid; they didn't order it, period. I do not believe the customer is always right, but I do believe in fairness. Blaming the customer for your own poor management and organization skills is not a healthy or profitable business practice in today's economy.
Illiterate bride:
From reading this poor bride's review, it's evident why she was unhappy with her invites...she's illiterate! Horrible grammar and punctuation. Maybe if she learned to spell and write properly, she would have noticed it was her own ignorance and not Dee's fault. Bless her heart...like my grandmother would say! I bet her weddin' was real "purdy"! haha
review of a review:
I happen to be an employee (and employee ONLY) of The Spoiled Lady of Columbia, TN, and just happened to be working the day the member below me came in. This girl that posted the comments about my boss, Dee, just happened to come in on a day when I was working :)... In her sweet little review of The Spoiled Lady, she just happened to leave out a few crucial details to the story.
1. When a customer comes in for the final proof and views of copy of their finished product, this is when they have the liberty to make changes. Some changes were made this day, such as the ampersand on the front of the vellum... among others, to this customer's asking.
2. She had the option of asking for a different font. Dee changed the font on the vellum. No problem. Takes maybe 2 seconds.
3. Dee and the customer discussed changing the vellum. The customer said I want the vellum the size of the entire invite. Dee suggested that it would look better if we did only a small piece. BELIEVE ME - IT IS TEN TIMES EASIER TO DO THE ENTIRE ENVELOPE. The customer then agreed with Dee and allowed to go ahead with the small piece.
4. So sorry you didn't like the "monogram"-- have you ever seen it before? No, probably not...? She didn't steal it. If you didn't like it - should have said something....... Which brings me to point number FIVE...
5. A proof was viewed by this customer. I was working with another customer, but made a point to come over to the table and say how much I liked those invites. Even commented that they were my favorite so far...... remember?
6. Yes, Dee left off the rhinestone. But she admitted and apologized. She compensated you for her mistake... she is human. But I am sure you have never made a mistake...... PLUS you were never charged to begin with for the rhinestones. This mistake is not a mistake that is going to keep people from attending your wedding. It's not a mistake in spelling or a grammatical error or a wrong address. It's a RHINESTONE! Ethically- what else could she have done? She apologized, admitted fault, and gave your money back... (which I personally didn't think was due)
7. No additional printing charge was charged. It's called tax.
8. Regarding the programs, Dee can't print blank programs.... she needs words and people to put on them!.... She can't make up names for groomsmen, just saying...
9. No invites are promised within two weeks. It takes at least 10 days for paper to arrive and with it being close to the holidays, I know Dee wouldn't promise early arrival. I wasn't at the store when this was "promised" but I seriously doubt Dee would promise the impossible.
10. Maybe Dee won't talk because you call her cell phone after store hours. Maybe Dee won't talk because you yell. Maybe Dee won't talk because you call her 10 times a day. Maybe Dee won't talk because of a combination of things. But it's probably really because you said you would write bad reviews on here if she didn't give you money back. Well, she gave you money back and you still wrote bad reviews. Not very nice.
In all honesty, there is nothing else that Dee could have done to please you. She gave you money and gave you an apology. What else can you ask of her? I feel as though the store went above and beyond what they really had to do, and it's a shame that some brides get caught up in minor details like rhinestones and can't even see the big picture or see what great things people have done for them.....
Oh yeah. and um.. she was the one who bought the "wrong" stamps... Dee told her they weren't the wedding stamps & she said her mom bought them and to go ahead and use them... just mail her the extras!
:)
1. When a customer comes in for the final proof and views of copy of their finished product, this is when they have the liberty to make changes. Some changes were made this day, such as the ampersand on the front of the vellum... among others, to this customer's asking.
2. She had the option of asking for a different font. Dee changed the font on the vellum. No problem. Takes maybe 2 seconds.
3. Dee and the customer discussed changing the vellum. The customer said I want the vellum the size of the entire invite. Dee suggested that it would look better if we did only a small piece. BELIEVE ME - IT IS TEN TIMES EASIER TO DO THE ENTIRE ENVELOPE. The customer then agreed with Dee and allowed to go ahead with the small piece.
4. So sorry you didn't like the "monogram"-- have you ever seen it before? No, probably not...? She didn't steal it. If you didn't like it - should have said something....... Which brings me to point number FIVE...
5. A proof was viewed by this customer. I was working with another customer, but made a point to come over to the table and say how much I liked those invites. Even commented that they were my favorite so far...... remember?
6. Yes, Dee left off the rhinestone. But she admitted and apologized. She compensated you for her mistake... she is human. But I am sure you have never made a mistake...... PLUS you were never charged to begin with for the rhinestones. This mistake is not a mistake that is going to keep people from attending your wedding. It's not a mistake in spelling or a grammatical error or a wrong address. It's a RHINESTONE! Ethically- what else could she have done? She apologized, admitted fault, and gave your money back... (which I personally didn't think was due)
7. No additional printing charge was charged. It's called tax.
8. Regarding the programs, Dee can't print blank programs.... she needs words and people to put on them!.... She can't make up names for groomsmen, just saying...
9. No invites are promised within two weeks. It takes at least 10 days for paper to arrive and with it being close to the holidays, I know Dee wouldn't promise early arrival. I wasn't at the store when this was "promised" but I seriously doubt Dee would promise the impossible.
10. Maybe Dee won't talk because you call her cell phone after store hours. Maybe Dee won't talk because you yell. Maybe Dee won't talk because you call her 10 times a day. Maybe Dee won't talk because of a combination of things. But it's probably really because you said you would write bad reviews on here if she didn't give you money back. Well, she gave you money back and you still wrote bad reviews. Not very nice.
In all honesty, there is nothing else that Dee could have done to please you. She gave you money and gave you an apology. What else can you ask of her? I feel as though the store went above and beyond what they really had to do, and it's a shame that some brides get caught up in minor details like rhinestones and can't even see the big picture or see what great things people have done for them.....
Oh yeah. and um.. she was the one who bought the "wrong" stamps... Dee told her they weren't the wedding stamps & she said her mom bought them and to go ahead and use them... just mail her the extras!
:)
poorly run establishment:
I would strongly recommend going elsewhere...especially if you want the invitations you actually requested. Dee made changes to my wedding invitations without approval from me (she didn't even ask me!). The following were her changes: They were printed in the wrong font (Dee said that she forgot to write down what font I wanted) Our monogram was not on the invitation OR the envelope (Dee said there was no room for it after she printed it) The large vellum wrap was cut down to a small circular wrap that Dee "created" and she put her own "monogram" which was just our names in a scripted font on this small wrap There was a crystal/diamond that was supposed to be at the bottom of the invite that was not included (Dee said that she forgot about this) We were overcharged (they added on an additonal printing charge at the end that was never previously mentioned) We never saw a completed proof (The day we finally were going to pick up the invites, Dee didn't even have ONE ready...not even a sample for us to look at.) She used the wrong stamps (she used ones that were too expensive for our postcards) We still have not received our programs that we've already paid for AND the remaining 10 invitations/envelopes that we also paid for The invitations came in severely late (they were promised to be in within 2 weeks...it took almost 2 months) and were promised on two different occassions to be ready at certain time and were not (there store is a 30 minute drive away from me. So much wasted gas driving down there for no reason!) Now, Dee will not talk to me. I only get her vm or "she is currently with a customer" when I call the store. She is avoiding me. To say that I am incredibly unhappy is an understatment. They have handled the situation in an unbusiness-like and unethical manner. In a situation where they should take responsibility, they have chosen to avoid me and the matter altogether. Do not do business with this poorly run establishment.
Information from the business
A complete bridal & formal wear store carrying the top desgners in the business. All of the "Spoiled Ladies" are trained in various aspects of making your most important day unforgettable. We offer a one stop shop atmosphere from the biggest to the smallest detail.
