I've been a steady customer of Staples for 19 years, but will never use them again. I bought a HP Printer/Scanner from Staples in Daphne, Alabama on November 19, 2019. It never worked correctly out of the box. Sometimes it would print; sometimes it would not. Sometimes it would scan; sometimes it would not. Sometimes when it would print, it would be gibberish for several pages!
I ran the HP diagnostics repeatedly. Sometimes it would correct the problems for a short time but never permanently. It became very frustrating.
I finally had enough and on December 16, 2019 (less than 30 days from purchase) I returned the machine to Staples, saying I would like to return it for another model that had a better track record for reliability.
I explained all of the above including that the machine never worked correctly from day one. They refused the return saying that since I had not purchased the extended service option, they would not honor the return.
So after 19 years as a customer of the Daphne, Alabama store and spending thousands of dollars over the last almost two decades, they have permanently lost me as a customer.
For further information, please feel free to contact me: William Bruce,
[email protected] or (251) 990-5934.